Hi Susan,
I resolved the problem and made the next State as mandatory without remove the
Close option , but still how can make reports for survey I need to the
Survey results can be exported to excel (csv) file with the individual ratings,
which includes ticket number, customer name, SLA
use the -f CSV option in otrs.GenerateStats.pl
Please don't ask questions directly to people on a public mailing list
unless they address you. This isn't that person's email and it's not good
etiquette to send to a personal email address and to a public forum at the
same time.
On Thu, Apr 18,
still how can make reports for survey I need to
the Survey results can be exported to excel (csv) file with the individual
ratings, which includes ticket number, customer name, SLA response, SLA
resolution and average score of the questions.
You've been told this several times.
There's no
