Yes, he may archive the tickets, but still having a ticket opened for a long
time without anything that says that you have posted something in it is
sometimes hard to explain to operators.
I think I'll try to edit the template of the agent ticket view, since the last
changed by and last changed
Yes, he may archive the tickets, but still having a ticket opened for a
long time without anything that says that you have posted something in it
is sometimes hard to explain to operators.
I think I'll try to edit the template of the agent ticket view, since the
last changed by and last changed ti
You may wish to archive old tickets to (a) queue that had FollowUp new
ticket or reject.
On Mar 5, 2014 5:46 AM, "Ralf Hildebrandt"
wrote:
> Is it possible to show the time of the last contact instead of "ticket
> creation date"?
>
> Why?
>
> Users are responding to old, already closed tickets. T
Is it possible to show the time of the last contact instead of "ticket
creation date"?
Why?
Users are responding to old, already closed tickets. These are then
shown as "430 days" old, and the agent is panicking :)
--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
ralf.h
