Mike McGrath wrote:
In my case all my customers are stored in an LDAP server, is it
possible the from email address isn't matching up with whats in
LDAP? For example in LDAP: [EMAIL PROTECTED] And their email
client is sending with a From of My User [EMAIL PROTECTED]?
I think I once
When users send mail to the OTRS system, Everything gets created fine
except OTRS doesn't know who the customer is. Is there a way to map
this? Also after a ticket has been created and I change the customer ID
on the ticket, the from field in the ticket doesn't seem to be
updated. Anyone
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created
fine except OTRS doesn't know who the customer is. Is there a way
to map this? Also after a ticket has been created and I change the
customer ID on the ticket, the from field in the ticket doesn't
seem
Nils Breunese (Lemonbit Internet) wrote:
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created fine
except OTRS doesn't know who the customer is. Is there a way to map
this? Also after a ticket has been created and I change the customer
ID on the ticket, the
