http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/feature-add-on-external-ticket-number-recognition/
Neat! Haven’t encountered that one before. Should have figured that the OTRS
folk had encountered this before... 8-)
-
On one hand I don't like the idea of spreading this work away from the OTRS, on
the other hand I _don't_ control the mail server.
I _could_ do a fetchmail/procmail solution though, if nothing else works.
Yeah. I would do this outside OTRS because it's really a translation function
between OTRS a
s will fit your needs perfectly.
--
/Sune
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Renee B
Sent: 16. januar 2013 09:43
To: otrs@otrs.org
Subject: Re: [otrs] respect foreign ticket IDs
Hi Jan,
no magic. You said in the response to Davids ma
gt;
> Regards
> Jan Dreyer
> IT Administrator / Operations Team / M-IT OMS
>
>
> -Ursprüngliche Nachricht-
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
> Renee B
> Gesendet: Dienstag, 15. Januar 2013 18:16
> An: otrs@otrs.org
> Be
Beijen
Gesendet: Mittwoch, 16. Januar 2013 09:01
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] respect foreign ticket IDs
Hi Jan,
What you're asking for is exactly what our "External Ticket Number Recognition"
Feature Add-On does:
http://www.otrs.com/en/sof
3 18:16
An: otrs@otrs.org
Betreff: Re: [otrs] respect foreign ticket IDs
Hi Jan,
On 15.01.2013 16:20, jan.dre...@bertelsmann.de wrote:
> Hi Renée,
>
> thanks for your answer.
> The installation I was referring to has 2.4.11 (upgrade is planned), but
> either with 3.X I have no idea
**
>
> *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
> von *David Boyes
> *Gesendet:* Dienstag, 15. Januar 2013 16:47
> *An:* User questions and discussions about OTRS.
>
> *Betreff:* Re: [otrs] respect foreign ticket IDs
>
> ** **
>
> **
if nothing else works.
Regards
Jan Dreyer
IT Administrator / Operations Team / M-IT OMS
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von David
Boyes
Gesendet: Dienstag, 15. Januar 2013 16:47
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] respect foreign
Hi Jan,
On 15.01.2013 16:20, jan.dre...@bertelsmann.de wrote:
> Hi Renée,
>
> thanks for your answer.
> The installation I was referring to has 2.4.11 (upgrade is planned), but
> either with 3.X I have no idea how to link the incoming articles referring to
> the same case to ONE OTRS ticket via
I think that's Utopia, isn't it? Are there any other ways? Do I have to modify
the sources to let OTRS recognize the foreign numbers?
I would do this outside OTRS. If you control the mail server that receives mail
for OTRS, give the client a specific alias for the automated reports and make
su
OMS
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Renee B
Gesendet: Dienstag, 15. Januar 2013 15:44
An: otrs@otrs.org
Betreff: Re: [otrs] respect foreign ticket IDs
You "only" need a postmaster filter (a Perl module, no filter via web
interface) and a dyn
You "only" need a postmaster filter (a Perl module, no filter via web
interface) and a dynamic field where the external ticket number is stored...
- Renée
On 15.01.2013 15:02, jan.dre...@bertelsmann.de wrote:
> Hi,
>
> our client wants to send reports automatically on regular basis to our ticket
Hi,
our client wants to send reports automatically on regular basis to our ticket
system. The foreign system doesn't know about the corresponding ticket number
in OTRS, but has own identification numbers of the cases.
Is it possible to let OTRS sort the incoming mails into the corresponding
tic
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