Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora

ternal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, > On Oct 11, 2017, at 12:05 PM, JAOUEN Egareg <egareg.jao...@elitt.com> wrote: > > OTRS uses SysLog but I can’t find any error log. > Which addons do you use? Some objects changed the internal A

Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora

, Florian Sent: mercredi 11 octobre 2017 09:03 To: User questions and discussions about OTRS. Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, - JAOUEN Egareg schrieb: > I have just updated my OTRS server from v5.0.10 to v5.0.23 on Fedora, us

[otrs] OTRS6 - Upgrade from v5 to v6. article ID has changed

Hi, After the upgrade from OTRS v5 to OTRS v6.0.7, I have noticed a change in the article view : new articles are shown after the oldest one. After a little investigation, new articles seem to have id with a lower value than older articles. How is it possible ? When I ran a SQL query about

[otrs] Export a ticket list with the first article in excel format

Hi list, My agents bring me a request and I am not able to resolve it by now. They would like to export in an Excel or CSV format a ticket list where the first article of each ticket will be present. I tried to use the stats or search features but that doesn't work, except for the larger

Re: [otrs] TicketAgentMerge Inform Sender => disable by default

As far as I assume the mechanism : The sender is not informed if you don't activate the "inform sender" box. The check box is ticked by default when you open the "inform sender" form. I never open the "inform sender" form when I merge tickets and senders are neither emailed nor notified.

[otrs] One OTRS server dealing with two URL/DNS ?

Hi all ! I am wondering if it is possible to configure OTRS to deal with two different URL ? For example, I installed one OTRS server on www.otrs.example.com and I would like to use the same OTRS service on www.ticket.example.com. I

[otrs] Bulk actions on free text/dynamic fields ?

Hi all, Is there a way to authorize bulk actions on ticket free text or dynamic fields ? I added a field “deliveryRevision” and I would like my agents are able to change the value of this field in bulk action screen along side to change state from ‘open’ to ‘close successful’. I didn’t see

[otrs] Change priority by founding a keyword in text part of a new article ?

Hi all, My agents would like to know if it is possible to use a keyword in the text of an email to create a new ticket with high priority. For the moment, all the new tickets have the default priority set on creation. But some customers want to have a way to notify a kind of priority/gravity.

Re: [otrs] [RESOLVED] Change priority by founding a keyword in text part of a new article ?

, Service, Priority etc. Regards El mié., 15 ene. 2020 a las 2:46, JAOUEN Egareg (mailto:egareg.jao...@elitt.com>>) escribió: Hi all, My agents would like to know if it is possible to use a keyword in the text of an email to create a new ticket with high priority. For the moment, all t

Re: [otrs] Change the sender name to agent name in article list ?

Thank you ! I was looking around for the good keyword to search this feature. All is working fine now. Egareg JAOUEN De : otrs [mailto:otrs-boun...@lists.otrs.org] De la part de Florian Edlhuber Envoyé : Lun 20 Gouere 2020 18:10 À : User questions and discussions about OTRS. Objet : Re:

[otrs] Change the sender name to agent name in article list ?

Hi all, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : supp...@support.com). Is it possible to change this

[otrs] What are the differences between notifications and emails ?

Hi all ! I have several OTRS servers currently working under version 6. All of them are installed under Fedora OS. I am using sendmail to manage the email sending and all is well working. But I noticed that the notifications are not sent (or are not received on our outlook email addresses).