Hi Paul, > On Mar 1, 2018, at 3:53 PM, Paul jones <sprou...@hotmail.com> wrote: > > Would it be possible to point me to the direction for the new method to using > for adding an article to a ticket, or any examples that you might be able to > link to. >
The rpc.pl is an interface to gain access to the API. See http://doc.otrs.com/doc/api/otrs/stable/Perl/index.html and you’ll discover that the internal structure changed. I strongly recommend using the Generic Interface instead, this decouples your application from the OTRS internal details. hth, Roy --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
