Re: [otrs] Auto reply not working for Postmaster address

[Sander Goudswaard]

Hi Mikey,

See the SendNoAutoResponseRegExp setting in Core::Postmaster where this string 
has been defined by default to avoid loops. You could consider educating the 
customer instead of editing your configuration... or make the regex so that it 
replies to your customer while ignoring other postmaster e-mail addresses.

Groet,
Sander Goudswaard
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[otrs] Auto reply not working for Postmaster address

[Mikey van der Worp]

Hi All,

We are currently using OTRS latest version. One of our customers is using an 
e-mail postmas...@domain.ltd, but does not 
receive the automatic reply with the ticket number. How can I fix this? There 
are no automatic rules designed by me to block this.

Thanks in advance,
Mikey van der Worp


--
Mikey van der Worp
System Engineer

Utelisys Communications B.V.
Trinity Buildings
Tower A, 7th floor
Pietersbergweg 15
1105 BM Amsterdam

M +31 (0) 62 942 2052
T  +31 (0) 20 561 8010
F  +31 (0) 20 561 8021

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www.utelisys.com – 
 https://www.utelisys.com/

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