Re: [pca] Download server issues
In Oracle's defense, this problem of account attribution precedes Oracle: I remember having similar problems with Sun. The "administrator" of the support contract would sometimes be a buyer within the company who had no technical knowledge which would lead to problems down the road. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Martin Paul Sent: Wednesday, December 15, 2010 2:23 AM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues Nishimura, Scott L (IT Solutions) wrote: > Your co-worker probably has an email in his inbox outlining that you have > made a request to access that SID and what to do about it. I think it's a > "first come, first served" thing: my co-worker got to SID A before I did and > therefore, he claimed ownership. Same thing happened here, although I didn't even know the guy who was listed as an administrator. The only thing connecting us is that we both work for the University of Vienna, and Oracle seems to throw us into the same pot for that. I don't find it funny that I saw someone unknown as being the admin for a support contract we signed and paid. An email has been sent to the other guy and he had to confirm me as an admin. Anyway - thanks to Scott and John for the detailed descriptions of possible measures to take to fix this. Everybody with download problems should read their messages, login to Oracle Support and check the "Admin" section for proper setup of the "Support IDs". Martin.
Re: [pca] Download server issues
Nishimura, Scott L (IT Solutions) wrote: Your co-worker probably has an email in his inbox outlining that you have made a request to access that SID and what to do about it. I think it's a "first come, first served" thing: my co-worker got to SID A before I did and therefore, he claimed ownership. Same thing happened here, although I didn't even know the guy who was listed as an administrator. The only thing connecting us is that we both work for the University of Vienna, and Oracle seems to throw us into the same pot for that. I don't find it funny that I saw someone unknown as being the admin for a support contract we signed and paid. An email has been sent to the other guy and he had to confirm me as an admin. Anyway - thanks to Scott and John for the detailed descriptions of possible measures to take to fix this. Everybody with download problems should read their messages, login to Oracle Support and check the "Admin" section for proper setup of the "Support IDs". Martin.
Re: [pca] Download server issues
Ying, Your co-worker probably has an email in his inbox outlining that you have made a request to access that SID and what to do about it. I think it's a "first come, first served" thing: my co-worker got to SID A before I did and therefore, he claimed ownership. I think there was/is a disconnect between what you could do prior to 12/10 and what the system thinks you can do now. Good thing John Horne on this list pointed out the possibility or else I'd still be wondering what was wrong. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 2:34 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues Thanks Scott. I am not listed at all. Weird, I was able to open cases and download patches just fine before. It should at least have my name listed. Anyway, my coworker who is listed as only administrator is on a one-month vacation. I think that I have to call Oracle to have it changed. Yes. 119254-78 and 12-08 are the two patches that I was able to download. Thanks Ying -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 4:11 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues Ying, Does it show you as the administrator or someone else? I have 2 SIDs to choose from: "A" had a coworker listed as the admin and "B" had me listed as the admin. I first tried A but it said "pending" so I tried "B" and that worked. Look in the "Account and Privileges" tab under Settings in the "Administrators" column for a given SID. Click on "View...": is your username listed and are you logged in as that username? Possibly a dumb question but I had to ask. I talked to the co-worker in question and he had to log in and accept me as another user on the A SID. I first showed up as a "user" and he did something to "promote" me to an admin. Since my experience with B was that it automatically made me an admin, I'm guessing that your SID listed someone else as the admin. That person should get an email stating that you are requesting access to this SID. You might also try completely logging out and back in just to see if that makes any difference. Let me guess: the two patches you could download were 119254-78 and 12-08? That misled me: I thought my account setup must be correct if I was able to download 2 patches. I was wrong. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 1:53 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues For me, I entered support ID this morning, but the status still shows pending request. I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request. It is very frustrating. I was able to download two patches, other gave service error or patch not found. Thanks Ying Xu Unix Group Office: 713-218-4508 BB: 832-671-6633 4828 Loop Central Dr. Houston TX 77081 -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 3:34 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Mana
Re: [pca] Download server issues
Thanks Scott. I am not listed at all. Weird, I was able to open cases and download patches just fine before. It should at least have my name listed. Anyway, my coworker who is listed as only administrator is on a one-month vacation. I think that I have to call Oracle to have it changed. Yes. 119254-78 and 12-08 are the two patches that I was able to download. Thanks Ying -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 4:11 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues Ying, Does it show you as the administrator or someone else? I have 2 SIDs to choose from: "A" had a coworker listed as the admin and "B" had me listed as the admin. I first tried A but it said "pending" so I tried "B" and that worked. Look in the "Account and Privileges" tab under Settings in the "Administrators" column for a given SID. Click on "View...": is your username listed and are you logged in as that username? Possibly a dumb question but I had to ask. I talked to the co-worker in question and he had to log in and accept me as another user on the A SID. I first showed up as a "user" and he did something to "promote" me to an admin. Since my experience with B was that it automatically made me an admin, I'm guessing that your SID listed someone else as the admin. That person should get an email stating that you are requesting access to this SID. You might also try completely logging out and back in just to see if that makes any difference. Let me guess: the two patches you could download were 119254-78 and 12-08? That misled me: I thought my account setup must be correct if I was able to download 2 patches. I was wrong. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 1:53 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues For me, I entered support ID this morning, but the status still shows pending request. I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request. It is very frustrating. I was able to download two patches, other gave service error or patch not found. Thanks Ying Xu Unix Group Office: 713-218-4508 BB: 832-671-6633 4828 Loop Central Dr. Houston TX 77081 -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 3:34 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment --- DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender by replying to this message and then delete it from your system. Use, dissemination or copying of this message by unintended recipients is not authorized and may be unlawful. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company
Re: [pca] Download server issues
Ying, Does it show you as the administrator or someone else? I have 2 SIDs to choose from: "A" had a coworker listed as the admin and "B" had me listed as the admin. I first tried A but it said "pending" so I tried "B" and that worked. Look in the "Account and Privileges" tab under Settings in the "Administrators" column for a given SID. Click on "View...": is your username listed and are you logged in as that username? Possibly a dumb question but I had to ask. I talked to the co-worker in question and he had to log in and accept me as another user on the A SID. I first showed up as a "user" and he did something to "promote" me to an admin. Since my experience with B was that it automatically made me an admin, I'm guessing that your SID listed someone else as the admin. That person should get an email stating that you are requesting access to this SID. You might also try completely logging out and back in just to see if that makes any difference. Let me guess: the two patches you could download were 119254-78 and 12-08? That misled me: I thought my account setup must be correct if I was able to download 2 patches. I was wrong. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Xu, Ying (Houston) Sent: Tuesday, December 14, 2010 1:53 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues For me, I entered support ID this morning, but the status still shows pending request. I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request. It is very frustrating. I was able to download two patches, other gave service error or patch not found. Thanks Ying Xu Unix Group Office: 713-218-4508 BB: 832-671-6633 4828 Loop Central Dr. Houston TX 77081 -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 3:34 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment --- DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender by replying to this message and then delete it from your system. Use, dissemination or copying of this message by unintended recipients is not authorized and may be unlawful. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Re: [pca] Download server issues
For me, I entered support ID this morning, but the status still shows pending request. I clicked "contact us" and went through a bunch of questions, but at the end, it said that I need valid support ID to submit request. It is very frustrating. I was able to download two patches, other gave service error or patch not found. Thanks Ying Xu Unix Group Office: 713-218-4508 BB: 832-671-6633 4828 Loop Central Dr. Houston TX 77081 -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of Nishimura, Scott L (IT Solutions) Sent: Tuesday, December 14, 2010 3:34 PM To: PCA (Patch Check Advanced) Discussion Subject: Re: [pca] Download server issues For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment --- DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender by replying to this message and then delete it from your system. Use, dissemination or copying of this message by unintended recipients is not authorized and may be unlawful. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
Re: [pca] Download server issues
For me, the problem was, at the very least, my MOS account not having my Support ID entered [although how did I get my MOS credentials initially if I didn't already fill that info in?]. Once I fixed that, patches started flowing like wine. And how [hic], I have to [hic] patch another server... Scott From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 1:22 PM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment
Re: [pca] Download server issues
We believe the issue is resolved. Is anyone seeing any entitlement issues were they believe they should have access, or they are seeing inconsistent behaviour with downloads sometimes allowed, sometimes rejected. Thanks Mike Mike Brown said the following on 12/13/2010 2:50 PM: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Mike Brown - -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment
Re: [pca] Download server issues
Good catch, John. Warning: long, Odyssey-like explanation follows [but at least it's not all Greek] I previously was able to access My Oracle Support with no problem but the key was that patch downloads were still coming from Sunsolve pre-12/10. But when I just tried it I got an red warning saying that "Access to all other features in My Oracle Support is not available. This account requires one valid Support Identifier." I then entered in a couple of valid support contracts but the system rejected those. I finally clicked on "Find Support Identifier" and entered a serial # and it gave me a # which I had never seen before. I entered that # and the system accepted it but still told me I had no privileges. Turns out someone else at my org. already claimed that #. So I used another serial # from a different set of machines and I was the first to use it so it let me in. But then it had an error communicating with the server and told me to try again later. I came back in and selected the Support ID that worked and was able to view patches but when I tried to download 146019-01, for example, I got "You do not have permission to download OS patches. Either your Customer Support Identifier administrator did not allow you to download patches or please contact Oracle Support Sales to extend your support contract to include access to OS patches." But I checked and I'm an administrator so I'm puzzled as to why I can't download. I finally logged out all the way and logged back in: now I can download from the web page. I also can now download all missing patches via pca. I suspect most people are having the same issue that John pointed out. The reason I didn't notice it is because MOS access was fine when I tested it before the 12/10 switchover but I wasn't able to test patch downloads because the web page still directed me to Sunsolve. Scott -Original Message- From: [email protected] [mailto:[email protected]] On Behalf Of John Horne Sent: Tuesday, December 14, 2010 9:20 AM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues On Tue, 2010-12-14 at 16:33 +, Nishimura, Scott L (IT Solutions) wrote: > Still fails identically for me as of 2010/12/1...@08:24 Pacific: I can > download 119254-78 and 12-08 but none of the others. > > Proxy request sent, awaiting response... 403 You are not entitled to retrieve > this content. > 2010-12-14 08:26:09 ERROR 403: You are not entitled to retrieve this content.. > Hello, I may have missed some emails about this, but this morning I noticed that we were also having the 403 problems. I had previously registered for an MOS account, and had provided our Sun contract number as part of the registration process (can't remember exactly what part). Test downloads from Oracle with our new account worked fine. Using the new PCA version, and our new MOS account, we got the 403 errors. The test download of patch 119254-78 worked fine. As did downloading just the README file. Logging into Oracle we immediately received an error that we had no 'Support Identifiers' associated with our account. As such we could not download any patches. I thought this had all been taken care of when we had registered and given our Sun contract number. After battling with flash a bit, I managed to find out our Support ID (from Oracle) and register that with our account. We can now download the outstanding patches. So, although you may think everything has been set up correctly at the Oracle end, it may be worth logging in just to be sure. John. -- John Horne, University of Plymouth, UK Tel: +44 (0)1752 587287Fax: +44 (0)1752 587001
Re: [pca] Download server issues
On Tue, 2010-12-14 at 16:33 +, Nishimura, Scott L (IT Solutions) wrote: > Still fails identically for me as of 2010/12/1...@08:24 Pacific: I can > download 119254-78 and 12-08 but none of the others. > > Proxy request sent, awaiting response... 403 You are not entitled to retrieve > this content. > 2010-12-14 08:26:09 ERROR 403: You are not entitled to retrieve this content.. > Hello, I may have missed some emails about this, but this morning I noticed that we were also having the 403 problems. I had previously registered for an MOS account, and had provided our Sun contract number as part of the registration process (can't remember exactly what part). Test downloads from Oracle with our new account worked fine. Using the new PCA version, and our new MOS account, we got the 403 errors. The test download of patch 119254-78 worked fine. As did downloading just the README file. Logging into Oracle we immediately received an error that we had no 'Support Identifiers' associated with our account. As such we could not download any patches. I thought this had all been taken care of when we had registered and given our Sun contract number. After battling with flash a bit, I managed to find out our Support ID (from Oracle) and register that with our account. We can now download the outstanding patches. So, although you may think everything has been set up correctly at the Oracle end, it may be worth logging in just to be sure. John. -- John Horne, University of Plymouth, UK Tel: +44 (0)1752 587287Fax: +44 (0)1752 587001
Re: [pca] Download server issues
Still fails identically for me as of 2010/12/1...@08:24 Pacific: I can download 119254-78 and 12-08 but none of the others. Proxy request sent, awaiting response... 403 You are not entitled to retrieve this content. 2010-12-14 08:26:09 ERROR 403: You are not entitled to retrieve this content.. Removing /tmp/pca.260725 Failed (Error 403: You are not entitled to retrieve this content.) Failed (patch not found) -- Download Summary: 27 total, 2 successful, 0 skipped, 25 failed From: [email protected] [mailto:[email protected]] On Behalf Of Mike Brown Sent: Tuesday, December 14, 2010 12:00 AM To: PCA (Patch Check Advanced) Discussion Subject: EXTERNAL:Re: [pca] Download server issues I'm told the download server issue has now been fixed (as of 22:30 PST). Mike Martin Paul said the following on 12/13/2010 11:11 PM: Mike Brown wrote: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Things look better here today. I successfully downloaded a random set of Solaris 10 patches, and today's new patches (e.g. 119812-11/119813-13) worked fine, too. If somebody reports patch download problems, please always try whether 119254-78 works. If this one doesn't work, it's most probably a problem with the MOS account (or PCA setup) and not a general problem of a patch missing on Oracle's patch server. This will make it easier to isolate the issue. Martin. -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment
Re: [pca] Download server issues
Hopefully it's all sorted out and this is not important, but I received an email on Nov 18th titled "CORRECTION: Your Oracle Support Identifier Information". The "New Support Identifier"s listed are not the current SIDs for the products covered by the "Legacy Sun Contract Number"s listed. I assume that if I can see the Assets under my MOS Profile I should be able to download patches, but the SIDs do not match the info in the email of Nov 18th. have a good day, GlenG P.S. I have not tried downloading patches today - other fires to (hopefully) put out ... >>> Martin Paul 12/14/2010 1:11 AM >>> Mike Brown wrote: > The download server issues are under investigation. Some actions have been > put in place to alleviate the problems, but there still may be occasional > unanticipated failures. We apologize for any inconvenience. Things look better here today. I successfully downloaded a random set of Solaris 10 patches, and today's new patches (e.g. 119812-11/119813-13) worked fine, too. If somebody reports patch download problems, please always try whether 119254-78 works. If this one doesn't work, it's most probably a problem with the MOS account (or PCA setup) and not a general problem of a patch missing on Oracle's patch server. This will make it easier to isolate the issue. Martin.
Re: [pca] Download server issues
I'm told the download server issue has now been fixed (as of 22:30 PST). Mike Martin Paul said the following on 12/13/2010 11:11 PM: Mike Brown wrote: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Things look better here today. I successfully downloaded a random set of Solaris 10 patches, and today's new patches (e.g. 119812-11/119813-13) worked fine, too. If somebody reports patch download problems, please always try whether 119254-78 works. If this one doesn't work, it's most probably a problem with the MOS account (or PCA setup) and not a general problem of a patch missing on Oracle's patch server. This will make it easier to isolate the issue. Martin. -- Michael Brown | Principal Product Strategy Manager Phone/Fax: +1.858.526.9136 | Mobile: +1.858.248.7473 Oracle - Proactive Support Center, Knowledge Management 9515 Towne Centre Dr | San Diego, California 92121, USA Oracle is committed to developing practices and products that help protect the environment
Re: [pca] Download server issues
Mike Brown wrote: The download server issues are under investigation. Some actions have been put in place to alleviate the problems, but there still may be occasional unanticipated failures. We apologize for any inconvenience. Things look better here today. I successfully downloaded a random set of Solaris 10 patches, and today's new patches (e.g. 119812-11/119813-13) worked fine, too. If somebody reports patch download problems, please always try whether 119254-78 works. If this one doesn't work, it's most probably a problem with the MOS account (or PCA setup) and not a general problem of a patch missing on Oracle's patch server. This will make it easier to isolate the issue. Martin.
