Blah blah blah blah blah....cut to the next-to-last paragraph of the email below for the 'meat' (this is a followup to John Mustarde's earlier posting, which I forwarded on to Ebay/PayPal requesting clarification). I've deleted the PayPal employee's contact info
Unbelievable. The seller has to prove they shipped the item and, if it's worth more than $250, also that someone signed for it on the other end, otherwise they get charged for the item cost. I don't think I'll be using PayPal anymore....... ============================== Brian Dipert Technical Editor: Mass Storage, Memory, Multimedia, PC Core Logic and Peripherals, and Programmable Logic EDN Magazine: http://www.edn.com 5000 V Street Sacramento, CA 95817 (916) 454-5242 (voice), (617) 558-4470 (fax) mailto:[EMAIL PROTECTED] Visit me at http://www.bdipert.com -----Original Message----- Sent: Tuesday, November 25, 2003 5:36 PM To: [EMAIL PROTECTED] Subject: Your Inquiry Dear Brian Dipert, I sincerely apologize for the difficulties you have encountered while using PayPal. The company values your business, and I want to do everything possible to answer your question. Let me be very clear when I express to you that PayPal is, has been, and remains, absolutely committed to providing a safe environment for our customers, from all over the world, to conduct business in a secure environment. We deeply regret every loss experienced by our sellers and work on a daily basis to remove or minimize such threats to all our customers. Because of the extreme risk that reports of fraud, or other reversals, pose to the profitability of the online economy, PayPal offers free indemnification from such losses in the form of our Seller Protection Policy. PayPal encourages all of our valued sellers to participate in this program to defend themselves from the risk of such reversals. This free plan has no enrollment or activation; you need only meet the requirements to take part. If you do, PayPal will indemnify you against reports of fraud or non-receipt, up to $1000 per transaction, $5000 per year. You will find the full terms and conditions of this plan at the following link: https://www.paypal.com/sellerprotection. Unfortunately, any seller who chooses not to follow the terms of the Seller Protection Policy is wholly liable for any funds lost as a result of a fraudulent transaction. Because of the extreme risk posed by such reversals to the profitability and viability of our Seller's accounts, we recommend that every seller fully follow the terms of the Seller Protection Policy as much as their business model will allow. In a buyer complaint is filed we contact the seller and request tracking information, something that can be tracked on line. If the transaction is over $250.00 then we request that sellers get signature conformation as well. If the seller does not have that information, then the buyer would win the buyer complaint. Having read the email you forwarded, that seller's interpretation is for the most part correct. A seller is required to get a tracking number. However, PayPal does keep track of all buyer complaints that are filed. If any account shows a pattern of filing buyer complaints, their account can be limited or closed. Sincerely, Executive Escalations PayPal, an eBay Company
