Silicon Valley's Naivete: The YouTube Shooter, Culture, and Automation https://medium.com/itp-musings/silicon-valleys-na%C3%AFvet%C3%A9-the-youtube-shooter-culture-and-automation-556daeae3877
What Silicon Valley companies have discussed in the aftermath is securing their physical campuses. This is being raised as a solution to prevent someone unknown entering the workplace with a firearm. This is a good first step, but will not solve a problem that arises from impenetrable algorithmic walls built to eliminate negotiation and human cooperation to resolve Customer Service issues. What companies can and must do, is to disrupt their one-sided approach to user engagement, and work with anthropologists and others who are experts in human sociability to create approaches to automation within their systems that are flexible enough to provide better choices for human agency and connect to people who need a 'human touch" to solve problems rather than drive them to desperation. The lack of engagement with people, and a hands-off approach will no longer work in an era where there is so much human dependency on automated systems. Companies who want to prevent these types of tragedies within their own domain would be wise to learn how to be sociable and cooperative with people, some of whose lives and livelihoods depend upon the outcomes of their productions. Silicon Valley companies might just find that by giving people the means to address unanticipated issues, and thus inject new knowledge into the process, that the value of their own products will grow ever larger. - - - --Lauren-- Lauren Weinstein (lau...@vortex.com): https://www.vortex.com/lauren Lauren's Blog: https://lauren.vortex.com Google Issues Mailing List: https://vortex.com/google-issues Founder: Network Neutrality Squad: https://www.nnsquad.org PRIVACY Forum: https://www.vortex.com/privacy-info Co-Founder: People For Internet Responsibility: https://www.pfir.org/pfir-info Member: ACM Committee on Computers and Public Policy Google+: https://google.com/+LaurenWeinstein Twitter: https://twitter.com/laurenweinstein Tel: +1 (818) 225-2800 _______________________________________________ pfir mailing list https://lists.pfir.org/mailman/listinfo/pfir