Service Level Agreements (SLA) Masterclass This course is ITIL 3 Compliant 20-21 February 2014 (2 day workshop) Kuala Lumpur, Malaysia
Certificate will be awarded to delegates who complete the course Letter of invitation will be provided to delegates who require visa for visiting Malaysia Overview An intensive workshop to help delegates understand: The value of SLAs in the economic downturn How to win and keep customers with SLAs The strategic value of SLAs - supporting Mission Achievement How SLAs can Improve Earnings per Share (EPS), Earnings Before Interest, Tax, Depreciation and Amortization (EBITDA) and Return on Investment (ROI) The role of SLAs in Corporate Governance Their role in supply chain management How to implement an SLA project How to design, write, implement and manage SLAs World Class Trainer from UK Our trainer holds Expert status in the Institute of Supply Chain Management and is Executive Director of a global consultancy specialising in delivering service and managing business risk. He has helped hi-tech, financial transport and government bodies to develop and enhance customer support and service desk functions and has supported both customers and suppliers in Service Level Agreements, Contracts, Market Testing, Outsourcing and Facilities Management. What is the course outline? Who is the trainer? What is the registration fees? How to register? To request brochure and find out more about this event, please Click Here Contact: Universal Training and Consultancy E-mail: cont...@universaltnc.com Website/Upcoming Events: universaltnc |dot| com We appreciate if you could forward to your colleague who might be interested. To unsubscribe, please e-mail to rem...@universaltnc.com with subject title "Remove pkg-kde-extras@lists.alioth.debian.org"
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