Unfortunately this didn't work. Is there anything else I can try? Ron
----- Original Message ----- From: PowerMail Engineering <jer...@ctmdev.com> Date: Saturday, June 13, 2009 6:22 am Subject: Re: database problems To: PowerMail discussions <powermail-discuss@ctmdev.com> > H Ronald Riggs wrote: > > >My computer crashed and now it says "Your database file has not > the > >expected format" and it asks if I want to convert it. But > conversion > >fails. Any help would be very helpful. > Thanks. > > First, make a backup of your PowerMail database folder. > Then press the command and option keys while launching > PowerMail, and > try some of checkboxes of the first group. > If that does not help, try to remove the "Address Database" file from > your PowerMail folder (in case your message database file is > safe but > another database file is corrupted), and relaunch PowerMail. If you > still can't start PowerMail, and an "Address Database.old" file > is also > present, remove it also. > Then you can try the same thing for the "Server-side Database" > or "Setup > Database". > Then, if a "Message Database.old" file is present in the backup > you just > made, remove the "Message Database" and "Message Database.old" > file from > your current folder, and replace them with a copy of the "Message > Database.old" file from the backup, and remove the ".old" extension. > > > Jérôme - CTM Engineering >
