Hi All:

Hope everyone reading this is doing well and staying healthy.

I recently had a MIT 55cm 700c Atlantis built up for me, and upon receiving 
it noticed a bit of play in the headset region (e.g. I held the front brake 
and rocked back and forth and heard a "clunking/clicking" noise and saw 
some movement between the threaded upper race and upper pressed race). I 
took it to a local bike shop to have it tightened, but no matter how much 
they tightened it, they were not able to get rid of the play. They asked me 
to leave it with them so they could take apart the headset and check out 
what was going on, which is what I did.

Yesterday, I received a call back from them reporting that they started to 
take apart my headset, and in the process of doing so they reported that 
the "lower headset cup was moving around in the frame" and said that they 
think the head-tube is ovalized and I should get in touch with "the 
manufacturer" about it. Understandably, I'm pretty bummed about this 
development, but I'm wondering if I should try to get a second opinion 
here? Namely, are there other reasons why the lower headset cup could be 
moving around in the frame? 

I haven't even ridden the bike yet so it seems pretty unlikely that the 
head-tube would be ovalized - the shipping box it came in was in good 
condition and everything else was fine. I'm by no means an expert in bike 
maintenance/mechanics so I can't think of a non-riding reason for this to 
occur.  I did get insurance on the shipping, so if it ends up that it was 
damaged due to a hard drop or something I should be covered.

Thanks all!

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