[RBW] Re: Cracked Ramboullet Update

2013-06-20 Thread Ryan
Awesome! Glad it worked out and you will get your friend back good as, or better than new One of the measures of a quality product is how willingly the makers stand behind it. I think Grant Petersen is a mensch in this regard On Wednesday, June 19, 2013 12:17:08 PM UTC-5, chris wrote: > Riv c

[RBW] Re: Cracked Ramboullet Update

2013-06-19 Thread Shoji Takahashi
Agreed-- great customer support. It's a tricky balance dealing with customers, but I think GP and Riv do it right. (And no, the customer is not always right!) On Wednesday, June 19, 2013 4:53:57 PM UTC-4, dougP wrote: > > That sounds like real product support that means something. Under the

[RBW] Re: Cracked Ramboullet Update

2013-06-19 Thread dougP
That sounds like real product support that means something. Under the circumstances the wait time is doesn't sound too bad. dougP On Wednesday, June 19, 2013 10:17:08 AM UTC-7, chris wrote: > > Riv contacted me and will have Steve Rex in Sacramento fix the break and > their paint person will