HI All, I have found out the the following that might come in handy.
If you have a DOA, OB will take the RMA then contact the supplier who sent it to you, and have them send replacement which will be brand new. And DOA actually is up to between 1-2 months if I understood correctly. But all this takes way more time. 2 weeks and counting in my case. And so I would try calling your supplier first to see if they’ll take care of it. However if you want something faster, and you didn’t care about getting brand new ( but refurbished) then don’t say its a DOA and it’’ll be the normal same day or next day drop ship from OB. Hope this helps. jay peltz power > On Jun 28, 2017, at 5:19 PM, frenergy <frene...@psln.com> wrote: > > Jay, > > I just had an FM80 fail in a FP1, less than a year old. Called > 6:30 AM and waited 20-30 minutes for help. I had checked voltage in at the > FM's terminals...good, disconnected from terminals and shorted one string of > 3 PVs (low light) and got the correct amps. Display was on but would not > wake up to charge. It was dead. Obviously dead! > > The person who answered the phone asked some irrelevant questions > and wanted me to patch up 3 PVs and a battery to test it at my shop. I > waited and called back in a couple days hoping to get someone else who would > just send me an RMA...same person, insisting I test it first. Thanks. > Knowing it was dead, I took a new one off the shelf out to the install and it > worked fine. Called OB back, told them what I did and they sent a new > (refurb?) one that day with a return shipping label for the dead one. The > whole process took about three weeks...too long. > > Bill > > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
