Like someone else suggested, they have a vested interest in upgrading
people from the M series to IQ microinverters to get out of the warranty
obligation the M series presents. Sadly, Enphase's upgrade program was
really designed to benefit Enphase in my opinion. So fixing the Envoy-R
debacle
Jason, Very helpful. Thank you
I wonder why, after years of calling tech support, nobody at Enphase told
me the S is a replacement for the R. it took a compatriot
installer/integrator to care enough.
On Fri, Mar 15, 2024 at 2:51 PM Jason Szumlanski <
ja...@floridasolardesigngroup.com> wrote:
>
Somehow I missed that you said it's an Envoy-S. Which lights are on? There
are four, left to right:
1. Cloud connected the Enphase Enlighten (normally green, red if WiFi
connected but no Internet)
2. Installer WiFi Access Point (normally off)
3. All assigned micros producing power
Jay, I wlll contact you off list and give you my number. The rest below is for
your and everyone else's benefit.
My experience with Enphase has been wonderful, but I've been installing Enphase
since 2009 and I know all of the ins and outs and lingo. Customer service
doesn't have a chance against
Hi David.
This one is a standard newer version Envoy S.
I’ve had this exact same issue of tech “support” numerous times. I had to go
to my neighbors to confirm that the panels were wired correctly, after they had
been installed for years. I’m not making this up.
Seems to really depend on
wow, your experience is worse than anything I've ever heard of from Enphase
tech support. My experience with them is this: they know their old Envoys
are garbage (the M-Series are failing left and right now). The executives
made the decision that they will no longer manufacture new M-Envoys. I
Hi all
Is there anyway to get tech support with remote coms?
I got a call just the other day from someone with an envoy. It’s stopped
communicating to enohase. Enphase says they need the installer who’s now gone.
They just won’t help the customer.
It’s about a 5 hr round trip for me. Which is
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