Re: [RE-wrenches] factory module damage, has anyone seen this?

[jay]

Hi Benn

I never got the specs that they said it was within.  But the distributor 
assures me its true.  

The modules are not up yet, and they won’t really be visible, but yea they 
should be flat and on plane.  It will bug me that there is a bow to them. But 
its a done deal now.

jay

> On Nov 10, 2020, at 11:47 AM, Benn Kilburn  wrote:
> 
> Jay,
> If they say it is “within tolerance”, do they have “specs” to show that? 
> And if it is, and they do then is it causing you grief (making adjoining 
> mods look flush)?
> 
> 
> Benn Kilburn
> SkyFire Energy
> 780-906-7807
> 
>> On Nov 5, 2020, at 11:53 AM, Jay  wrote:
>> 
>> I wanted to give a final update as to this issue 
>> 
>> Canadian solar drew the line with “ it’s within tolerance, not a warranty 
>> issue”
>> 
>> So I’m out of options from them. Quite disappointed and I won’t buy them 
>> again. 
>> 
>> My distributor was great and with their discount I feel a bit better. 
>> 
>> But any kind of return wasn’t on the table. 
>> 
>> Thanks
>> 
>> Jay
>> ___
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Benn Kilburn]

Jay,
If they say it is “within tolerance”, do they have “specs” to show that? 
And if it is, and they do then is it causing you grief (making adjoining 
mods look flush)?


Benn Kilburn
SkyFire Energy
780-906-7807

> On Nov 5, 2020, at 11:53 AM, Jay  wrote:
> 
> I wanted to give a final update as to this issue 
> 
> Canadian solar drew the line with “ it’s within tolerance, not a warranty 
> issue”
> 
> So I’m out of options from them. Quite disappointed and I won’t buy them 
> again. 
> 
> My distributor was great and with their discount I feel a bit better. 
> 
> But any kind of return wasn’t on the table. 
> 
> Thanks
> 
> Jay
> ___
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Benn Kilburn]

If they say it is within spec, and can show you paperwork showing that it is, 
then you got what you ordered. 
Perhaps it is “pre-flexed” for loading. Those are pretty tall/long mods. 

Benn Kilburn
SkyFire Energy
780-906-7807

> On Nov 4, 2020, at 2:45 PM, Dana Orzel  wrote:
> 
> If they are Canadian maybe they are pre-flexed for snow load. Those crafty 
> Canadians!
>  
>  
>  
> Dana Orzel  Great Solar Works, Inc.
> C - 208.721.7003   d...@solarwork.com
> Idaho Contractor - # 028765 Idaho PV # 028374
> NABCEP # 051112-136   www.solarwork.com
> "Responsible Technologies for Responsible People since 1988" 
> P Please consider the environment before printing this email.
>  
>  
> From: RE-wrenches  On Behalf Of jay
> Sent: Wednesday, November 4, 2020 11:07 AM
> To: RE-wrenches 
> Subject: [RE-wrenches] factory module damage, has anyone seen this?
>  
> HI All,
>  
> I have some Canadian Solar bifacial BiHiKu 400 watt 72 cell modules that are 
> bent from the factory.
>  
> There is no pallet damage, and the bend is the same top and bottom.
>  
> My question is has anyone seen this before? I this normal?
> CS says its within spec which seems BS to me.
> What should I ask for from CS?
>  
> What about return shipping cost, would this be something that I’d have to pay 
> or CS?
>  
> So far they have offered $.10 per watt.  
>  
> What would you all do?
>  
> thanks in advance
>  
> jay
>  
> Peltz Power
>  
>  
>  
>  
>  
> 
>  
>  
>  
>  
>  
>  
>  
>  
> 
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Jay]

Hi all 

I hear what folks are saying about what my distributor should do and I’m 
caught. Because the  OEM says it’s not a warranty issue and it’s not shipping 
damage. 

The distributor is caught in the middle. 

Distributor cut me what I think is a good deal. 

I can send them back on my dime and get another pallet. 
That’s $1400+ for shipping and my time. Drive to town pay the forklift guy wait 
all day to meet the truck on both delivery and pickup. 

Which is another $.11 watt. Vs the $.13 discount that my distributor is giving 
me.  Taken together is a $.24 per watt savings. 

So I take it the other way. The distributor is really helping me out.  And I’ll 
be sure to give the distributor more biz. 

But I won’t buy CS again and you can be sure I’ll bad mouth them for years.  It 
would have be nothing for them to cut me a  deal.  It shouldn’t have been the 
distributor who did. 

I haven’t stated the distributor specifically because there are many of you 
that feel they have done me wrong. 
I disagree and I don’t want them trashed. 



Jay


> On Nov 5, 2020, at 2:55 PM, Jason Szumlanski 
>  wrote:
> 
> I would never accept this from my distributor. It would be going back with a 
> full refund or I'd take my business elsewhere. My distributor would never 
> accept this from a manufacturer I would think. That's the whole benefit of 
> having a middleman - they are paid to deal with these kinds of issue!
> 
> Jason
> 
> 
> 
> On Thu, Nov 5, 2020 at 3:36 PM Jay  wrote:
>> I wanted to give a final update as to this issue 
>> 
>> Canadian solar drew the line with “ it’s within tolerance, not a warranty 
>> issue”
>> 
>> So I’m out of options from them. Quite disappointed and I won’t buy them 
>> again. 
>> 
>> My distributor was great and with their discount I feel a bit better. 
>> 
>> But any kind of return wasn’t on the table. 
>> 
>> Thanks
>> 
>> Jay
>> ___
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[frenergy]

I think I'm going to have to side with Jason.  Many times my distributor 
has eaten crow for stuff like this and of course there has been times 
months after a delivery where I've found damage that I've had to eat.  
Its the cost of doing business but if these were a fairly recent 
delivery, the distributor should help.


$.02 worth

Bill

Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net

On 11/5/2020 1:42 PM, Jason Szumlanski wrote:
I would never accept this from my distributor. It would be going back 
with a full refund or I'd take my business elsewhere. My distributor 
would never accept this from a manufacturer I would think. That's the 
whole benefit of having a middleman - they are paid to deal with these 
kinds of issue!


Jason






*

*


On Thu, Nov 5, 2020 at 3:36 PM Jay > wrote:


I wanted to give a final update as to this issue

Canadian solar drew the line with “ it’s within tolerance, not a
warranty issue”

So I’m out of options from them. Quite disappointed and I won’t
buy them again.

My distributor was great and with their discount I feel a bit better.

But any kind of return wasn’t on the table.

Thanks

Jay




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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Jason Szumlanski]

I would never accept this from my distributor. It would be going back with
a full refund or I'd take my business elsewhere. My distributor would never
accept this from a manufacturer I would think. That's the whole benefit of
having a middleman - they are paid to deal with these kinds of issue!

Jason



On Thu, Nov 5, 2020 at 3:36 PM Jay  wrote:

> I wanted to give a final update as to this issue
>
> Canadian solar drew the line with “ it’s within tolerance, not a warranty
> issue”
>
> So I’m out of options from them. Quite disappointed and I won’t buy them
> again.
>
> My distributor was great and with their discount I feel a bit better.
>
> But any kind of return wasn’t on the table.
>
> Thanks
>
> Jay
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Jay]

I wanted to give a final update as to this issue 

Canadian solar drew the line with “ it’s within tolerance, not a warranty issue”

So I’m out of options from them. Quite disappointed and I won’t buy them again. 

My distributor was great and with their discount I feel a bit better. 

But any kind of return wasn’t on the table. 

Thanks

Jay
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Jay]

Hi Bill

The whole pallet of 35. All are bent. 
They are on the pallet sideways, not vertically stacked. 
No damage to the cardboard box, or any packaging. All Oem packaging, full 
pallet. 
No damage to the modules, not a scratch. 
Equal bend to the top and bottom of the modules
No damage to the pallet 
No gaps between modules, sides or top. 

I’m not sure if the pictures came through. 

I have talked with a friend who’s worked on a few hundred megawatts of install, 
he’s never seen this. 

So far Canadian solar has said nothing but that they are within spec ie it’s 
not a warranty issue. 

I’d say that it looks like I’m not going to get anything from them. No 
replacement, no discount.  Fair warning to all about buying from them. 

Jay








> On Nov 4, 2020, at 6:59 PM, frenergy  wrote:
> 
> 
> Jay,
> 
> More details would help.  How many is "some"?  Were there just a 
> couple bent on a pallet of mostly flat ones?  Did you get less than a pallet 
> and they were all bent like this? I always suspect the forklift driver, we've 
> been "forked" many times.  Maybe this time he backed into the pallet?
> 
> Bill
> 
> Taylorsville
> 
>> On 11/4/2020 10:06 AM, jay wrote:
>> HI All,
>> 
>> I have some Canadian Solar bifacial BiHiKu 400 watt 72 cell modules that are 
>> bent from the factory.
>> 
>> There is no pallet damage, and the bend is the same top and bottom.
>> 
>> My question is has anyone seen this before? I this normal?
>> CS says its within spec which seems BS to me.
>> What should I ask for from CS?
>> 
>> What about return shipping cost, would this be something that I’d have to 
>> pay or CS?
>> 
>> So far they have offered $.10 per watt.  
>> 
>> What would you all do?
>> 
>> thanks in advance
>> 
>> jay
>> 
>> Peltz Power
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> ___
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> Bill Battagin, Owner
> 4291 Nelson St.
> Taylorsville, CA 95983
> 530.284.7849
> CA Lic 874049
> www.frenergy.net
> 
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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Dana Orzel]

I have never seen pre-flexed modules.

I would expect your supplier to replace & collect them freight prepaid or not 
ever deal with them. That is not new spec equipment.

 

 

 

Dana Orzel  Great Solar Works, Inc. 

C - 208.721.7003   d...@solarwork.com

Idaho Contractor - # 028765 Idaho PV # 028374

NABCEP # 051112-136<http://www.solarwork.com/> 
www.solarwork.com

"Responsible Technologies for Responsible People since 1988"  

P Please consider the environment before printing this email.

 

 

From: RE-wrenches  On Behalf Of Jay
Sent: Wednesday, November 4, 2020 2:53 PM
To: RE-wrenches 
Subject: Re: [RE-wrenches] factory module damage, has anyone seen this?

 

Hi Dana. 

 

I did think of that ( all kidding aside)but given the response from CS, I don’t 
think it’s normal. 

 

 

Weird to even think how you’d assemble it. Is the glass prebent or the frame or 
both?

 

I did hear from someone offsite they’d seen it on REC. 

 

Jay

 

 

 

 





On Nov 4, 2020, at 2:45 PM, Dana Orzel  wrote:



If they are Canadian maybe they are pre-flexed for snow load. Those crafty 
Canadians!

 

 

 

Dana Orzel  Great Solar Works, Inc. 

C - 208.721.7003   d...@solarwork.com

Idaho Contractor - # 028765 Idaho PV # 028374

NABCEP # 051112-136   www.solarwork.com 
<http://www.solarwork.com/> 

"Responsible Technologies for Responsible People since 1988"  

P Please consider the environment before printing this email.

 

 

From: RE-wrenches  On Behalf Of jay
Sent: Wednesday, November 4, 2020 11:07 AM
To: RE-wrenches 
Subject: [RE-wrenches] factory module damage, has anyone seen this?

 

HI All,

 

I have some Canadian Solar bifacial BiHiKu 400 watt 72 cell modules that are 
bent from the factory.

 

There is no pallet damage, and the bend is the same top and bottom.

 

My question is has anyone seen this before? I this normal?

CS says its within spec which seems BS to me.

What should I ask for from CS?

 

What about return shipping cost, would this be something that I’d have to pay 
or CS?

 

So far they have offered $.10 per watt.  

 

What would you all do?

 

thanks in advance

 

jay

 

Peltz Power

 

 

 

 

 



 

 

 

 

 

 

 

 



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Re: [RE-wrenches] factory module damage, has anyone seen this?

[Jay]

Hi Dana. 

I did think of that ( all kidding aside)but given the response from CS, I don’t 
think it’s normal. 


Weird to even think how you’d assemble it. Is the glass prebent or the frame or 
both?

I did hear from someone offsite they’d seen it on REC. 

Jay





> On Nov 4, 2020, at 2:45 PM, Dana Orzel  wrote:
> 
> 
> If they are Canadian maybe they are pre-flexed for snow load. Those crafty 
> Canadians!
>  
>  
>  
> Dana Orzel  Great Solar Works, Inc.
> C - 208.721.7003   d...@solarwork.com
> Idaho Contractor - # 028765 Idaho PV # 028374
> NABCEP # 051112-136   www.solarwork.com
> "Responsible Technologies for Responsible People since 1988" 
> P Please consider the environment before printing this email.
>  
>  
> From: RE-wrenches  On Behalf Of jay
> Sent: Wednesday, November 4, 2020 11:07 AM
> To: RE-wrenches 
> Subject: [RE-wrenches] factory module damage, has anyone seen this?
>  
> HI All,
>  
> I have some Canadian Solar bifacial BiHiKu 400 watt 72 cell modules that are 
> bent from the factory.
>  
> There is no pallet damage, and the bend is the same top and bottom.
>  
> My question is has anyone seen this before? I this normal?
> CS says its within spec which seems BS to me.
> What should I ask for from CS?
>  
> What about return shipping cost, would this be something that I’d have to pay 
> or CS?
>  
> So far they have offered $.10 per watt.  
>  
> What would you all do?
>  
> thanks in advance
>  
> jay
>  
> Peltz Power
>  
>  
>  
>  
>  
> 
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> 
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