Hello!!! Please send me your resume across shail...@aim-cc.com ASAP. Thank you.... **
* * *Role: BSA & QA Tester Loc: Dallas, Texas Duration: 3+ months Inclusive Rate: $35.00 hr. C2C* *NEED BSA & QA TESTER* - Experience 6 - 8 years with 3 - 4 working with any or all of the following applications Dialers in general, CRQM, eWFM, CTI / ANI with LPS interface - Most critical skills, CTI / ANI with the LPS knowledge - This person needs to have very good people skills with the ability to draw out from the customer the details needed for each of the packages that will be delivered. - Must have the ability to adapt / come up to speed quickly due to delivery schedules. - Very detail focused with the ability to get sign offs of the requirements in relatively short period of time. - Will help create testing scripts for each of the product deliveries Defines solutions (requirements, designs, services, recommendations) to business/systems problems and owns the integrity of the solution through customer acceptance and final disposition of solution. Responsible for the development, maintenance, management, and delivery of technical information or documentation to the appropriate audiences in the appropriate Capital One standard formats via print and online mediums. Includes interface with management, users, and information technology professionals to create high-level conceptual solutions to business problems. Usually possesses significant knowledge in one or more business functional areas. BSA’s involved in agile projects will be expected to have responsibilities throughout the project lifecycle. New update on skills - does not need to have LPS if they have strong IVR experience..... Required Skills: - understand telephony systems (switches/dialers) - IVR background - CTI/ANI background *CTI - used as data collection and customer information routing to agent that takes the call *ANI - used to pull customer info based on phone #, name, last 4 of social, etc CRQM - this is for call recording and data capture EWFM - used for agent scheduling; this system over time helps estimate peaks and valleys for agent scheduling Shailaja Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+161 Fax: 734-418-2598 *shail...@aim-cc.com * *shailaja_ai...@yahoo.com* *www.aim-cc.com* <http://www.aim-cc.com/>** -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresu...@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.