*Title : Service Introduction Lead* *Location : Alpharetta, GA*
*Duration : Full time or contract* *Salary : Open* *The Operational Service Introduction Lead is responsible for the service transition activities related to Program's solution deliverables. The Operational Service Introduction function within the Program Transition Team will ensures that impacted services introduced into the live production estate are reliable, predictable and secure in their operation. This is governed by the Service Introduction Manager through engagement of impacted delivery teams ensuring technical and operational requirements are understood and fit for purpose. Facilitating and assuring the readiness and acceptance of project and service deliverables with the operational teams to enable a successful implementation and on-going service against agreed SLA targets. Managing risks and issues that will have an adverse impact on ability of the operations teams to deliver a stable service. * *Knowledge and Skills Requirements:* *(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)* ** Excellent interpersonal, communication, and organizational skills* ** Very good understanding of the customer strategy, services and business processes* ** Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis* ** Knowledge of service transition methodology, tools and templates* ** Track record of customer focus, based on openness, trust, and delivering on promises* ** Experience across packaged and bespoke systems and infrastructure, ideally on an international basis* ** IT background with experience across different project phases* ** Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing* ** Demonstrates commitment to IT methodologies, processes and standards for transition planning and support* Lisa, TechnoTalent 707 Alexander Rd. 208, Princeton, NJ 08540 l...@technotalent.com <st...@technotalent.com> T:732-230-4500 www.technotalent.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
