Hello Folks Hope you are doing great. If you do have any consultant please send it to sh...@sriveninfosys.net.
Job Title :
Systems Administrator
Location :
Kansas City, Missouri
Est. duration of the 1st stage: 6 months.
Onsite: On location at the Client's site 100% of the time. No telecommuting or
remote work.
Additional Information: Health care, benefits and a successful completion bonus
are available.
Description: Our Client, a global security systems company, is looking for IT
Senior Systems Administrator.
Responsibilities:
• Lead, coordinate, and support efforts to resolve issues and optimize
performance in a multiple platform contact center;
• Complete assigned complex and/or long-term engineering projects within budget
and schedule guidelines;
• Create detailed design and deployment documentation from technical
architecture designs for communications systems, networks, hardware, software,
transmission and signaling systems;
• Assist in evaluation of new products and perform problem resolution and
assist in the development and documentation of department processes, technical
standards, and interface applications;
• Monitor protocol compatibility and perform systems tuning and make
recommendations for improvements;
• Assist in the planning, forecasting, implementation, and identification of
resource requirements for moderately complex systems, and planning;
• Coordinate, execute, assess, and support programs and applications.
Requirements:
• 3-5 years of Avaya Contact Center experience;
• Experience with TDM and IP PBX systems, ACD, reporting, and other
telecommunications adjuncts including call recording, IVR, call accounting, and
call routing;
• Experience with implementing and supporting Avaya Contact Centers including
Skills Based ACD Routing, CMS ACD reporting, and interoperability with other
telecommunications systems and adjuncts Working knowledge of telecommunications
networks, including SIP, VOIP, network connectivity, and call handling;
• Experience with customer service and communication skills with internal and
external customers;
• Experience with Best Services Routing design and deployment (preferred).
Thanks & Regards
--------------------------------------------
Ghanshyam
IT RECRUITER
Sriven Infosys Inc,
Direct: 214-774-2196 || Fax: 718-504-6170
E Mail: sh...@sriveninfosys.net || URL: www.sriveninfosys.com
Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, ancestry, citizenship, disability, age,
military or veteran status, and other characteristics.
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