*Cisco Unified Communications (UC) Tier II Engineers Support | Washington DC *
*Please ensure candidates are US Citizens and can pass basic background checks and fingerprinting before submitting them.* *USC ONLY* *Duration: 24 months +* *Work Location: Working Hours: normal business hours unless otherwise planned and scheduled* *Clearance: Public Trust type background check with finger-printing and drug screening* *Cisco Unified Communications (UC) Tier II Engineers Support * *Bachelor’s degree required. Three (3) years minimum experience in UC field.* Tier II collaborates with both Tier I and Tier III Engineers to reach successful resolution for all customer issues. Job responsibilities include the following: · Respond to NSD Incident tickets that cannot be handled by Tier I support • Proactive Monitoring and Analysis of UC Infrastructure • Subject Matter Expert (SME)-Level Repair • Primary Technical SME for Coordinated Moves, Adds, Changes, Deletes (MACDs ) • MACD and Service Request Support • Escalation to UC Tier 3 Engineer as Needed • System level changes and maintenance • Problem Management support including post-mortem reports and analysis • Analysis of service infrastructure using specialized tools and systems • Perform system and database backup and recovery *Garima Gupta *|* Technical Recruiter* *| **Apetan Consulting LLC* *Tel: 201-620-9700* 133 **| **72 Van * *Mail- Reipen Avenue # 255 Jersey City, NJ 07306 * *Corp. Office- 15* *Union Avenue, office # 6, Rutherford, New Jersey 07070* gar...@apetan.com* | **www.apetan.com* <http://www.apetan.com/>* |* [image: Hangouts]| garimaapetan...@gmail.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
