Send your resumes at adi...@unicomtec.com
** *L1-Analyst * *T* *exas* *6 Months* ** • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update worklogs • Categorizes as per CTI as appropriate • Update the knowledge base • Coaching freshers to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures • Complies to regulatory requirements • Alert Monitoring • Ticket Monitoring • Informing On - call support • Opening Bridge Call Thanks &Regards Aditya *Unicom **Technologies Inc* Email: adi...@unicomtec.com URL www.unicomtec.com Gtalk: unicomaditya -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
