*Please submit resumes to go...@itlogix.com.* Durham, NC
6 month contract to hire Must be US Citizen or GC Holder $45/hr (Max) Lead a team of support staff in Raleigh and New York. Oversee and provide leadership to the teams developers in Raleigh. Participate in daily application support. Support includes both first-line and second line with third-line escalation to the teams developers. Participate in pre-release QA testing of the groups applications (Vision and RPL). Participate in off-hour and weekend application checkout during scheduled and unscheduled outages. Functional Responsibilities: Lead the team of support staff. Ensure that support processes are followed with regarding to issue resolution and problem management. Provide oversight and be the escalation point for the non-support staff of Repo IT in Raleigh. Perform first and second-line support responsibilities. Ensure proper escalation procedures are followed. Ensure that the teams Service-Level Agreements for issue resolution and remediation are adhered to. Ensure that the teams Knowledge Base stays current. Periodically review statistics on the support function and implement changes to address potential gaps. Work with delivery managers to reduce the support profile of existing applications. Drive the resolution of recurring issues at a systemic level. Mentor/cross-train other team members Gain understanding of Repo/Securities Lending/Collateral Management businesses. Work effectively with team members in other locations situated globally. May require travel occasionally. Will require travel to NY for training purpose (1-3 weeks). Required Skills: C++ (2+ Years) Sybase (2+ Years) Shell programming Perl programming Ability to analyze and troubleshoot technical issues Experience in people management (3+ years) Desired Skills: C# (2+ Years) Oracle 10G (2+ Years) MQueue Series messaging *CVS * ClearCase Knowledge of general fixed income Knowledge of Repo business a major plus All candidates must be a US citizen or Green Card Holder. This is a contract to hire opportunity. Thanks & Regards, Gopal IT Logix go...@itlogix.com. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresumes@googlegroups.com To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en -~----------~----~----~----~------~----~------~--~---
