*Please submit resumes to go...@itlogix.com.*
Job Description:
Project Manager
San Mateo, CA
2 year contract
Positions: 1
Will conduct phone interview? Yes
Synopsis of Position: To manage service availability and strive for
continuous service improvements. To ensure customer satisfaction is
maintained and exceeded for all NS delivered services. To be a single point
of contact for the account teams during service related exceptions. To drive
internal and vendor support teams for improved Mean Time To Repair and
provide clear and concise communications of impact, recovery plans and
lessons learned thus preventing future customer outages. To act as a single
NSD focal point during Critical Situation calls. NSAMs provide NS Leadership
and Availability Management for Sev1 and Critical Situation outages by
ensuring prompt assessment of the situation and customer impact, as well as
driving resolution of outages internally and with vendors.
*Required Degrees/Majors/Accreditations/Skills:*
Problem Management
3rd Party Vendor Management
Communications
Post-Outage Follow Through
Process / Standards Review
Trend Analysis / Measurements / Network Improvements
Customer Negotiation / Coordination / Satisfaction
Change Management Awareness
Skills Inventory
Skill Experience Need
1) Project Management Expert Required
2) Problem Management Expert Required
3) Vendor Management Expert Required
4) Executive level communications Expert Required
5) Trend Analysis / Measurements/Network Improvement Expert
Required
Thanks & Regards,
Gopal
IT Logix
go...@itlogix.com
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