Hi, This Is Martin Zeller from Agile Enterprise Solutions,
This is Reference for Following Position ***** Please reply with Resume, Work Authorization , Rate & Contact Details ASAP ***** *Job Title: IVR Tester* *Location:* Chevy Chase, MD *Duration:* 6+ Months *Interview Type: * Phone+ Skype *Primary Skills: IVR, CYARA/ Hammer, CYARA Replay, Virtual agent* *Job Description:* v IVR development/ Test & validation and Automation v CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, v QA - Automation experience in CYARA Replay and Agent Automation. v Rich experience in CTI - softphone Automation. v Test and validation, v Automation skills, experience in tools - CYARA/ Hammer etc v Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent v IVR Self-Service Automation with both Speech and DTMF inputs. v 100+ manual test case automation across all the ~12 IVRs. v Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. v Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. v CYARA replay and Virtual agent test scripts development. v Developing regression test campaigns using the automated scripts. v Regression and load test execution. v Reports generation using CYARA replay. Thanks & Regards *Martin Zeller* Agile Enterprise Solutions, Inc Ph: 972-427-1837 martin_zel...@aesinc.us.com -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at https://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
