*NEED: Sr. Critical Incident Manager* Location : Houston, TX
Duration: 6 months *Primary Skills : Sr. Critical Incident Manager , Critical Incident/Emergency Management and Business continuity initiatives, create and maintain Incident Management Process create and track metrics on incident management while producing metrics, trending and reporting.* v The purpose of Critical Incident Manager Onsite is to understand the client work culture, criticality of the business, establish and ensure Business Continuity and manage processes to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained. v Working closely with the client to be updated on new changes happening in the business and parallel continual Service Improvements. Also supports Critical Incident/Emergency Management and Business continuity initiatives. v *Incident Manager works independently to coordinate, facilitate, and lead the restoration of service for major and non-major Incidents. Responsible for resolution of operating issues and major outages, including failures and service level degradation.* v *To keep business stake holders and the other workgroups updated and assists in the preparation and distribute incident notifications as well as end of impact, incident summaries and root cause analysis documentation. Works with other teams to create and maintain Incident Management Process.* v Works with team to create and track metrics on incident management while producing metrics, trending and reporting. v The Incident Manager provides leadership, guidance & service support during events/incidents. The Incident Manager will be forming, leading, directing, coordinating support teams and debriefing senior management following predefined policies, procedures, status updates and post incident reports. v The Incident Manager must be autonomous and requires keeping a little supervision especially when handling incidents. v The Incident manager must also be able to direct a cross functional team to expedite the restoration of services. v Incident Manager ensures that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents. v Coordinates and leads service restoration process across multiple business and IT functions and oversees the Incident management process. v Develops and maintains the Incident management process including documenting process and procedures. v Assists the IT Operations Support team to write, validate and distribute any required communication to executive leadership, IT management, customers and lines of business. v Interfaces with Internal and external clients as well as vendors on an as needed basis to discuss problem assessment and to facilitate the coordination of client and vendor resources to resolve the problem and minimize the impact. v Monitors the effectiveness of the Incident Management process and makes recommendations for on-going improvements. Drives the efficiency and effectiveness of the Incident Management process. Thanks & Regards, *Raghavendra Gaddam*, Agile Enterprise Solutions Inc Phone: 630-242-8896 EXT: 317 !! Fax: 630-206-2397 E-mail: raghavendra_gad...@aesinc.us.com !! www.aesinc.us.com Note: If you have received this mail in error or prefer not to receive such emails in the future, please reply with "REMOVE" in the subject line and the email id(s) to be removed. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused. -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To unsubscribe from this group and stop receiving emails from it, send an email to reqsresumes+unsubscr...@googlegroups.com. To post to this group, send email to reqsresumes@googlegroups.com. Visit this group at http://groups.google.com/group/reqsresumes. For more options, visit https://groups.google.com/d/optout.
