Hi Associates, Greetings!! Please find the specs of the requirement below; kindly send suitable profiles to
*srikanth.acha...@keyseries.us <srikanth.acha...@keyseries.us>* *GC or USC Preferred::* *Position : Senior * *Location : Hopkins, MN* *Duration : 6 – 12 Months * *Job Description: * · This individual will be working closely with support team in Latin America as well as users and support staff in Minnesota. English is the 2nd language to the support staff in Latin America, so it · is very important this person can communicate very clearly in English. Ability to speak Spanish would be considered a nice-to-have. · In this position, the focus will be to provide technical support for Service Operation – Global Functions applications, which for the moment Wallstreet System Suite (CMM) is the main one. It also requires programming development knowledge and experience on XML, MS-Dot Net, and SQL. · The candidate for this position, will utilize skills in problem solving, vendor application support, application development, service provider management, vendor management, and end-user relationship and work well in teams. · The candidate must have strong communication skills, a high energy level, and a desire to learn combined with strong technical and problem solving skills. It is expected a significant amount of interaction with end-users as well as with other IT technical teams to successfully provide service to our internal customers. 50% · Application Support: Provide technical support to Global Functions applications, mainly for the CMM application. It includes its interfaces with other applications. · Incident /Request/ Problem Management: Execute 100% of the support activity using ITIL incident management process and tools in Cargill. This includes contact with end-users. 30% · Development: Software construction of small applications and interfaces needed to support the cash management processes using XML and MS-Dot Net. 20% · Application Life Cycle: Ensures applications’ health and current with vendor patches and hot fixes, ensuring high availability of the supported application. · Change Management: Follow Cargill’s change management process and use the appropriate tools to ensure changes into Production environment are properly tested and approved. · Partner with other IT organizations to ensure applications’ health and availability. · Ensure applications’ compliance with Cargill’s Risk and Controls policies, procedures and requirements as well as external requirements and applicable laws/legislation. · Ability to manage multiple concurrent processes while understanding and successfully solving technical problems affecting the supported applications. · Work proactively to ensure the highest level of service and end-to-end solutions to our customers. · Ability to work independently with little direct supervision. · Ability to communicate well with various levels in the organization considering people with Technical and non-Technical background. · Demonstrated commitment to uphold internal controls. · 3+ years experience in successfully supporting applications · 3+ years experience in managing multiple priorities concurrently. · 3+ years experience in communicating with end users · 2+ years of experience in the creation/execution of XML scripts · 2+ years experience in software development. Experience in .Net programming (VB Script) · 2+ years of experience in database technologies such as Oracle or SQL Server · 2+ years of experience in Excel Macro programming · Ability and past experience producing technical documentation · Excellent oral and written communication skills with technical and non-technical audiences. · Strong interpersonal skills, with a team-oriented approach · Experience coordinating support activities with other service providers · Understanding of technology risk and compliance English: native / fluent · Experience in Finance or Treasury processes · Experience supporting vendor applications hosted at an external ASP (Application Service Provider) · MS Sharepoint, Citrix Client and web server knowledge · AS/400 knowledge · Experience working with a global teams · Knowledge of ITIL Processes, particularly Incident and Change Management · Consultative approach to problem solving, someone who is routinely the application technical "go-to" person · Ability to quickly learn and apply technology to existing business issues. · Demonstrates an intense desire to explore, discover, and create. · Builds trust and strong relationships with customers --------------------------- Thanks & Regards Srikanth Acharya Kindly submit your consultant profile to above Email ID. 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