Hi, We have an urgent requirement for our Client please check it once and reply me your comfortable ASAP.
*Subject: Change Analyst-ITIL* *Location: San Francisco, CA* *Duration: 6 months * *Job Description:* Client is seeking an ITIL Change Management Analyst to oversee daily Change Management activities. The Change Management Analyst serves as the tactical and operational analyst for the ITIL Change Management processes in the production, development and test environments. The candidate must have knowledge and understanding of the ITIL change management process. They will oversee and facilitate the production Change queues in change management tool. This includes managing daily operational workflows as well as medium and long term initiatives, along with communicating and reporting activities to other internal departments and customers. *Overall Responsibilities* • Daily support of the change request queues in the ITSM tool • Review all Requests for Change (RFCs) in the assigned change request queue. Focus on accuracy, syntax, completeness, potential conflicts and compliance with current Change Management policy. Work with submitters & management to make modifications & corrections to requests • Responsible for ensuring all Changes are recorded, completed and appropriately resolved per the established process and procedures • Work closely with the Change Manager to maintain and update the Change Management processes and procedure documentation • Verify changes have been presented to CAB • Review and route all non-GxP changes (approximately 40-60 changes per month) • Coordinate all approvals of non-GxP changes • Work with release team to ensure that all changes for a release has been approved • Work with applications support and Client technical teams on entering changes properly • Send out email notifications of approved changes • Coordinate emergency / urgent change review and approval (approximately 5-10 per month) • Coordinate non-GxP change closeout with AMS and Client technical team – ensuring procedures and compliance requirements are met (approximately 40 changes per month) • Ensure documents are updated per approved change • Identify potential improvement opportunities and when assigned, drive and implement process improvement initiatives • Perform data extraction and create reports for metrics, audit and informational purposes • Handle ad-hoc requests for Change Management status or one-time information retrieval/reports • Handle general communications throughout the workflow as needed to ensure Change Management priorities and initiatives are properly communicated. • Schedule all Change Control Board (CCB) meetings • Manage Change Management distribution lists *Skills and Experience:* • 3+ years experience with ITIL Change Management in an pharmaceutical, eCommerce or SaaS environment • Recent experience performing analysis / analytical thinking in an IT environment • Strong experience using BMC Remedy v7.x or HP’s ITSM Management tool • Must be self-directed and show initiative • Excellent writing, reporting and verbal communication skills is a must • Strong skills with Microsoft Excel • Be able to relate and implement ITIL/ITSM principles to daily work, tasks and projects • The ideal candidate will be familiar with PMI or Prince2 project management methodology *Education: * • Bachelors degree or equivalent in management information systems, computer science, engineering, business and/or related field is desired • Minimum of ITIL Foundations Certification, with ideal candidates holding ITIL Intermediate or Practitioner certifications *Thanks & Regards....* * * *Umendar* *Sr IT Recruiter* *USM Business Systems* *Ph: (703)-880-5230* *umend...@usmsystems.com * *www.usmsystems.com* *G-Mail:umendarg...@gmail.com* -- You received this message because you are subscribed to the Google Groups "REQSRESUMES" group. To post to this group, send email to reqsresumes@googlegroups.com. To unsubscribe from this group, send email to reqsresumes+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/reqsresumes?hl=en.
