*Hi,        *


*Hope you are doing great!!*


*Please find the requirement below , If you find yourself comfortable with
the requirement please reply back with your updated resume with details to
this email id **abha...@idctechnologies.com* <abha...@idctechnologies.com> *and
I will get back as soon as possible.*



*Job Title: **Salesforce Service Center SME for testing*

*Location: **Pleasanton, CA*

*Contract Duration: 12+ months*



*Interview Mode: Telephonic *

*Job Description:*

*Roles & Responsibilities*

•             Consultant Certification is a plus

•             Contact Center Business Process / Sales Process

•             Knowledge on  Healthcare/Insurance Industry Call Center
experience would be beneficial

•             Experience with CRM Projects especially with SFDC
implementation a huge plus

•             Functional SME/Analyst resource with knowledge of  Contact
Center and CRM functions to assist and guide business in the CRM
requirement definition and Testing Managers to define testing strategy

•             Work with business to extract and refine requirements and
provide leadership in the decision making process

•             Work with other team members to clearly articulate business
requirements and documentation.

•             Work with implementation team to ensure business requirements
are addressed in the solution design/implementation



*Generic Managerial Skills*            Follow SDLC /Agile methodology while
working on development projects.



*Reply with below details with updated resume if you are interested.*



JOB TITLE

FULL NAME

EMAIL ID

CURRENT LOCATION

WORK/VISA STATUS

PRIMARY CONTACT NUMBER

WILLING TO RELOCATE

BEST TIME TO CALL

AVAILABILITY

SALARY/RATE EXPECTATION (W2/1099/C2C)

TOTAL IT EXPERIENCE





*Thanks & Regards,*

Abhay Tiwari

*IDC TECHNOLOGIES INC* | *1851 McCarthy Boulevard, Suite 116, Milpitas, CA
, USA, 95035*

*Phone No.: 408-457-9399 ext-2033 I Email: **abha...@idctechnologies.com*
<abha...@idctechnologies.com>* I*

*Gtalk: **abhaytiwari9...@gmail.com* <akt....@gmail.com>

*LinkedIn ID: *
https://www.linkedin.com/profile/view?id=198619619&trk=nav_responsive_tab_profile
*I*
<https://www.linkedin.com/profile/view?id=198619619&trk=nav_responsive_tab_profileI>

*Web: **www.idctechnologies.com* <http://www.idctechnologies.com/>

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