On October 14, 1999 we received a Sony DDS Autoloader Unit TSL-S9000L
and Retrospect 4.1 to run on a Mac (OS 8.6 with client Macs of OS
8.0, 8.6 and 9.0). There was no power cord, signal cable, software,
or documentation.
So we called the company and they said there was no documentation or
signal cable but they would send a power cord and software. They
sent us the power cord and backup software for a PC.
We called again and said there had to be documentation and the
software was not what was needed. They finally said they had one
copy of documentation that they would make a copy of and send us but
there was no other software.
In Dec we started talking to their tech support because we couldn't
get the autoloader tape unit to work with Retrospect. We were
desperate because our old tape unit that we had used for several
years with Retrospect decided to die.
Their tech support said we needed ADK which was the first we had
heard of it but it appeared that it was the software we had been
asking for from the beginning.
We got ADK (Advanced Driver Kit 1.7) today and installed it. We have
also been to Dantz web site and downloaded the 4.2 Retrospect upgrade
and installed it.
I noticed that the downloaded files contained a file to update the
ADK driver even though it appeared that it wasn't really necessary.
It reported that an invalid file had been selected for update.
The problem is that the magazine won't stay in the tape unit, it
keeps being ejected. We can't backup. There is no menu inside
Retrospect that allows me to talk to the tape unit, select the tape
to backup to or anything. We haven't backed up for weeks now and are
desperate.
Can anyone tell me how to get my backup working?
* * * * * * * * * * * THE OHIO STATE UNIVERSITY * * * * * * * * * * *
Graduate School Richard (Dick) Hassler
247 University Hall Systems Administrator/Analyst
230 N. Oval Mall Phone: 614-292-6031 (4-0438)
Columbus, OH 43210-1366 FAX: 614-292-3656
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