Re: Force use of tape (was Re: SCSI Voodoo strikes...(continued))
Instead of just restarting, try shutting down for a minute and then restarting. This will ensure that everything is cleared out. Regarding the tape, Retrospect is likely thinking that the error was a result of defective media. When it asks for a new tape, it's erring on the side of caution and preventing you from writing data to a potentially defective tape. Craig's suggestion will allow you to reuse that tape, although with one tape, it will be the same in function as resetting the catalog in a Recycle backup. The 102 error is generated by the hardware and indicates that the Mac is having trouble communicating with the drive. The simplest test that you can do is a backup to a File backup set; this will indicate for sure if you are dealing with a device problem. Next, try a backup to a different device if you have one available to see if the problem lies in the device or the computer. And once you've narrowed it down, go through the troubleshooting steps in order to pinpoint the problem. Of course, if you have any specific questions along the way, please give us a call. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Hi again, I only received one response to the email below about 102 errors disappearing after restarts...so if anyone else has any light to shed it would be appreciated. Since I posted we have found that if IE crashes (which it does extremely frequently on the backup) machine then we will always get the 102 error unless we restart first. However, this is not the only cause of the problem... How do you know? Have you tried never running IE on the computer? If the problem goes away after a restart, there's definitely something corrupting your system over time. If the computer is a dedicated backup system, disable all unnecessary extensions and control panels and don't run IE to see if it happens again. It will always fail if IE has crashed (any maybe even if it has run) but sometimes it will fail if IE has not been run (eg over the weekend). Unfortunately the backup machine is used as a workstation during the day so we can't strip it down (at least not completely - we are in the process of trying to get rid of much as possible). ... when Retrospect gives us the 102 error it assumes that the current tape cannot be used and asks for a new one next time the backup runs, even if the tape appears to be less than half full... So, is there any to force Retrospect to keep using that tape? I don't know of a way to get Retrospect to append to that tape, but you can certainly get Retrospect to use the tape by either setting the tape as missing or erasing the tape. In either case, Retrospect will recopy the files already on the media and continue to fill the tape. HTH, Craig So far we have only got to the stage where we are using 1 tape per set (we haven't brought all the clients online yet because of the problems we are having). In that case I assume reseting the catalog is equivalent to your suggestions. We were hoping to avoid having to re-copy all the data already on the tape because of the difficulties getting our G4s backed up (519 errors, see separate thread). -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
RE: Force use of tape (was Re: SCSI Voodoo strikes...(continued))
Hi again, I only received one response to the email below about 102 errors disappearing after restarts...so if anyone else has any light to shed it would be appreciated. Since I posted we have found that if IE crashes (which it does extremely frequently on the backup) machine then we will always get the 102 error unless we restart first. However, this is not the only cause of the problem... How do you know? Have you tried never running IE on the computer? If the problem goes away after a restart, there's definitely something corrupting your system over time. If the computer is a dedicated backup system, disable all unnecessary extensions and control panels and don't run IE to see if it happens again. ... when Retrospect gives us the 102 error it assumes that the current tape cannot be used and asks for a new one next time the backup runs, even if the tape appears to be less than half full... So, is there any to force Retrospect to keep using that tape? I don't know of a way to get Retrospect to append to that tape, but you can certainly get Retrospect to use the tape by either setting the tape as missing or erasing the tape. In either case, Retrospect will recopy the files already on the media and continue to fill the tape. HTH, Craig -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
RE: Force use of tape (was Re: SCSI Voodoo strikes...(continued))
At 9:00 PM -0800 26/11/00, Craig Isaacs wrote: Hi again, I only received one response to the email below about 102 errors disappearing after restarts...so if anyone else has any light to shed it would be appreciated. Since I posted we have found that if IE crashes (which it does extremely frequently on the backup) machine then we will always get the 102 error unless we restart first. However, this is not the only cause of the problem... How do you know? Have you tried never running IE on the computer? If the problem goes away after a restart, there's definitely something corrupting your system over time. If the computer is a dedicated backup system, disable all unnecessary extensions and control panels and don't run IE to see if it happens again. It will always fail if IE has crashed (any maybe even if it has run) but sometimes it will fail if IE has not been run (eg over the weekend). Unfortunately the backup machine is used as a workstation during the day so we can't strip it down (at least not completely - we are in the process of trying to get rid of much as possible). ... when Retrospect gives us the 102 error it assumes that the current tape cannot be used and asks for a new one next time the backup runs, even if the tape appears to be less than half full... So, is there any to force Retrospect to keep using that tape? I don't know of a way to get Retrospect to append to that tape, but you can certainly get Retrospect to use the tape by either setting the tape as missing or erasing the tape. In either case, Retrospect will recopy the files already on the media and continue to fill the tape. HTH, Craig So far we have only got to the stage where we are using 1 tape per set (we haven't brought all the clients online yet because of the problems we are having). In that case I assume reseting the catalog is equivalent to your suggestions. We were hoping to avoid having to re-copy all the data already on the tape because of the difficulties getting our G4s backed up (519 errors, see separate thread). Thanks Adrian -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
