Ben,
> Another problem, maybe related, is that, often, if I try to do a
> manual backup of one of our PCs, Retrospect reports that *no* files
> were copied. And I know that there is new/modified data that needs
> backing up. I can select files for back up, and they appear to get
> copied to tape. But a manual, non-selective back up of a PC may very
> well result in no files backed up.
This problem is not related to the sleep issue. Unless you've got different
selection criteria in your manual backup than you do in your automated one,
Retrospect should select and copy the same files manually as it does
automatically. There must be something else going on here. I suggest a Q&A
session with a Dantz tech. I suspect that will clear this up. Please call
us.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
> From: "Benjamin L. Jones" <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Wed, 8 Mar 2000 14:16:41 -0500
> To: "retro-talk" <[EMAIL PROTECTED]>
> Cc: Paul Hudy <[EMAIL PROTECTED]>
> Subject: RE: Windows clients not responding after a time
>
> I have this problem, also. A lot more than I care for.
>
> I suppose that part of the trick is to teach my PC laptop users to
> disable their sleep mode. Those times the Retrospect Client reports
> that it does not get loaded on boot up must have been brought about
> because the PC had gone in sleep/standby mode.
>
> Another problem, maybe related, is that, often, if I try to do a
> manual backup of one of our PCs, Retrospect reports that *no* files
> were copied. And I know that there is new/modified data that needs
> backing up. I can select files for back up, and they appear to get
> copied to tape. But a manual, non-selective back up of a PC may very
> well result in no files backed up.
>
> Ben
>
>> Reply to: RE: Windows clients not responding after a time
>> Rees,
>>
>> Have you restarted the machine at all between the time the client is
>> visible and the time it's not? If the client PC is using the "Suspend"
>> function (Windows 95), which powers off a computer without shutting
>> it down, it
>> will need to be restarted before Retrospect can access it. Similar behavior
>> occurs with Windows 98 Stand-by mode and laptop sleep mode. We're hoping
>> to change this behavior in a future release.
>>
>> If that's not the problem here, what does the client control panel say in
>> its status window? Consult the Retrospect User's Guide for
>> troubleshooting information or contact us directly if this error
>> stays in the control
>> panel even after restarting.
>>
>> Regards,
>>
>> Matthew Tevenan
>> Technical Support Specialist
>> Dantz Development Corporation
>> 925.253.3050
>> [EMAIL PROTECTED]
>>
> --
>
> ....919.962.4551
>
>
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