Arnold,
Make sure you're running the correct updater. There are two 4.2 updaters on
the Dantz Updates page, one for Retrospect Desktop and Workgroup, and one
for Retrospect Express.
If you're sure you're using the correct 4.2 updater, please try reinstalling
Retrospect Express from the original CD. Then, apply the updater again. If
it still doesn't work, try downloading the updater again.
If you have further questions, please call us directly.
Regards,
Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
> From: Arnold Hauser <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Tue, 21 Mar 2000 22:46:45 -0500
> To: retro-talk <[EMAIL PROTECTED]>
> Subject: Update Retro Express Problem
>
>
> Hi,
>
> I downloaded Retrospect Express4.2 Update. While it was in the install mode I
> got this message:
>
> "An error prevented the update from completing.
> Update Error:
> Retrospect Express
> 11002:2, -14"
>
> I'm running Mac OS 8.6
>
> Thanks.......Arnie --
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