Hi everyone, Some of you have encountered problems trying to post to or view this list/Google Group. It's working again, and I wanted to share what little we know about what happened.
On Friday, we attempted to post to the group and got a bounce back stating that it may no longer be valid. That sure caught us by surprise, so I went to the URL for the group and saw that it was "banned" or "malicious content, spam, or illegal activity." Now, we aggressively moderate the list, so we were surprised to see this, and an investigation didn't reveal any new content that should have been a problem. We were not informed that the group was banned, and with the holidays being largely responsible for some pretty low traffic, we're not sure how long the group was down. If anyone can help pinpoint this, that would be great. We only found out Friday. We immediately filed an appeal. This process is opaque. We have a button to press, a confirmation button, and nothing else, so we followed that up by reaching out to anyone we could at Google. At 2AM PST on Saturday, the group was brought back to life, but again without any notification sent to us. We're not sure if the ban was the result of an algorithm finding something it believed was concerning in a post (perhaps in a log file or source code), or if someone for some reason decided to report the group for abuse. We're aware of this having happened to other development-related groups over the year, for what that's worth. Unfortunately, there's no word from Google about any of this, so we're in the dark for now. We're asking who we can within Google to help determine the cause. Paid support users were unaffected by this outage, as we use a separate service that's more under our control for any private support requests for those under a contract. For now, everything is back up and I'm monitoring all our groups closely. Going forward, we're evaluating a successor to this group. That might be another Google Group backed by our domain (meaning reviewboard@googlegroups.com could become something like community-l...@reviewboard.org, for example), or moving to a service like Discourse. There are tradeoffs with the different options, so we want to think about it closely before impacting everyone here. If you were impacted by the outage, please accept my apologies for that. If you ever have issues reaching out here, the reviewboard-dev group can work as a substitute, and we have a Subreddit at https://www.reddit.com/r/reviewboard/ that can work well for some questions and discussion. Thanks, Christian -- Christian Hammond President/CEO of Beanbag <https://www.beanbaginc.com/> Makers of Review Board <https://www.reviewboard.org/> -- Supercharge your Review Board with Power Pack: https://www.reviewboard.org/powerpack/ Want us to host Review Board for you? Check out RBCommons: https://rbcommons.com/ Happy user? Let us know! https://www.reviewboard.org/users/ --- You received this message because you are subscribed to the Google Groups "Review Board Community" group. To unsubscribe from this group and stop receiving emails from it, send an email to reviewboard+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
