AW: [rt-users] RT 3.4.4 Links Error

2006-05-28 Thread Torsten Brumm
Hi Ruslan, Cool, a new shredder release, but i don't use the shredder at our productive system, the only thing that happen was a ticket merge after or before they have liked to the RTFM. No shreddered ticket at all ;-) Torsten -Ursprüngliche Nachricht- Von: Ruslan Zakirov

Re: [rt-users] RT 3.4.4 Links Error

2006-05-28 Thread Ruslan Zakirov
Heh. Anyway the error happens when a link point to an object that doesn't exist. On 5/28/06, Torsten Brumm [EMAIL PROTECTED] wrote: Hi Ruslan, Cool, a new shredder release, but i don't use the shredder at our productive system, the only thing that happen was a ticket merge after or before they

Re: [rt-users] Database indexes

2006-05-28 Thread Ruslan Zakirov
RT has already bunch of indexes, but recently I found that new index required: 1) CREATE INDEX MyCGM1 ON CachedGroupMembers(MemberId, GroupId, Disabled); It helps speed up searches by watchers, something like requestor.id = xxx. And other searches when you want to find list of groups an user is

Re: [rt-users] How to disable forwarding of correspondence to requestor?

2006-05-28 Thread Luke Vanderfluit
Hi Mike. Mike Bell wrote: Hi, With the default config, if a message is sent to RT with a ticket identifier in the subject, but from an email address different than that ticket's requestor, RT will send a copy of the message to the requestor. I want to prevent RT from sending the copy.