I have checked all of those logs and cannot find any error that is
connected.
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Monday, January 08, 2007 3:17 PM
To: Kyle Sharp
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search not working
On Mon,
Hi Theo,
Thanks for the link, I've read about the problem you were having in
detail and it does sound very similar to what we're experiencing.
Unfortunately I'm still at a dead end, none of the queues have
I've gone through every single queue (even the disabled ones) and none
of them have the
On Mon, Jan 08, 2007 at 03:14:42PM -0800, Kyle Sharp wrote:
> I have just attempted a fulltext:word search and have returned zero results.
What do you have in your system, database, RT and apache logs? Are there
any error messages we could use as a hint of what's going wrong?
__
I have just attempted a fulltext:word search and have returned zero results.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Jon Daley
Sent: Monday, January 08, 2007 2:09 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Search not working
On
On Mon, 8 Jan 2007, Kyle Sharp wrote:
I am continually frustrated by the search function in the RT program. I
want to search through the content of a ticket, but everytime I attemp to I
get a returned result of zero. Even if I go to an advanced search and enter
"content LIKE 'word'" I still get
Try doing your search with fulltext:search term. Does that turn up what
you need?
John Arends wrote:
Best as I can tell, simple search just searches subjects.
After you search using simple search if you click on "Edit Search"
you'll see something like ( Subject LIKE 'search term' ).
So you
Best as I can tell, simple search just searches subjects.
After you search using simple search if you click on "Edit Search"
you'll see something like ( Subject LIKE 'search term' ).
So you can see that the search you are executing is not looking at the
body of tickets.
Kyle Sharp wrote:
I am continually frustrated by the search function in the RT program. I
want to search through the content of a ticket, but everytime I attemp to I
get a returned result of zero. Even if I go to an advanced search and enter
"content LIKE 'word'" I still get a result of nothing. However, I am abl
Sorry, I accidently sent a private reply to Forrest. Doh!
Hi Forrest,
Thanks for the response.
Perhaps my version of RT doesn't have a similar Transactions table as yours?
Just a random query ..
mysql> select * from Transactions where id = 149232;
++--+---+
Hi all,
I'm working on simple script to determine the average ticket response time
per queue in an RT ticket. I was just curious if anyone has already done
this task and has any suggestions. The best way I see making this possible
is by using the Tickets table in the database:
mysql> describe T
Josh England wrote:
Jesse Vincent wrote:
On Mon, Jan 08, 2007 at 12:26:32PM -0700, Josh England wrote:
I keep getting prompted for a password after clicking on any link in
RT. It accepts the password, goes to the page, then asks again on
the next click. I've tried the following from an ea
Jesse Vincent wrote:
On Mon, Jan 08, 2007 at 12:26:32PM -0700, Josh England wrote:
I keep getting prompted for a password after clicking on any link in
RT. It accepts the password, goes to the page, then asks again on the
next click. I've tried the following from an earlier similar post:
On Mon, Jan 08, 2007 at 12:26:32PM -0700, Josh England wrote:
> I keep getting prompted for a password after clicking on any link in
> RT. It accepts the password, goes to the page, then asks again on the
> next click. I've tried the following from an earlier similar post:
That suggests a c
I keep getting prompted for a password after clicking on any link in
RT. It accepts the password, goes to the page, then asks again on the
next click. I've tried the following from an earlier similar post:
mysql> alter table sessions change a_session a_session longblob;
but it doesn't solve
Hi,
RT-Version: 3.6.1
We have a situation where we need to be able to take a ticket that was
wrongly addressed to an RT queue and essentially redirect it to another
email address. Does anybody have any suggestions on how to accomplish this?
Scenario: User writes into a support address about a
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Yep. That's a pretty easy CSS change. I'm pretty sure it's been
brought up on the list before.
On Jan 8, 2007, at 8:11 AM, joey wrote:
Hello,
i am using RT 3.6.1. Is it possible to set the whitespace value to
"pre"
instead of "normal", so i
Hi All,
I upgraded with Yum to RT-3.6.3 Fedora FC6 package (but tried with another
machine from source with same result).
The debug log of RT:
[Mon Jan 8 16:02:18 2007] [warning]: Use of uninitialized value in
substitution (s///) at /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm
line 61
Hi Jurgen;
I am not sure if I am the right person, are you sure it was posted by me ..
In my environment spam is dealt with on the mail server before it hits
RT, when these spam messages hit RT they usually identified by
*SPAM* in the subject line, to delete them all I used to do is a
Hello,
i am using RT 3.6.1. Is it possible to set the whitespace value to "pre"
instead of "normal", so it does not collapse sequences of whitespace? ->
using the webinterface.
greets,
joey
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-
> Message: 4
> Date: Tue, 2 Jan 2007 21:26:07 +0530
> From: Raj Mathur <[EMAIL PROTECTED]>
> Subject: [rt-users] Upgrade RT 3.4 to 3.6 on Debian
> To: rt-users@lists.bestpractical.com
> Message-ID: <[EMAIL PROTECTED]>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi,
>
> I recently upgrad
Hi to all,
I want that any mail which comes to RT will go to a default mailid
automatically named support. For this i have written already a line in
/etc/mail/aliases like :-
helpdesk: "|/opt/rt3/bin/rt-mailgate --queue support --action correspond create
--url http://helpdesk.kavach.blr";
Bu
Hi,
I posted this a few days before christmas, but no answer, so I try again
today:
We run RT 3.6.1, RTFM 2.2.0RC4 and we
have problems concerning the Search function namely the search on the
custom fields we have defined:
1)
We defined several custom fields for an article of the RTFM and wou
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