I would like this too.
Thanks,
Jared
> > Hi Nick;> Can you also send me a copy of this ..> Regards;> Roy> > Mathew
> > Snyder wrote:> > I would love to have a copy of this.> >> > Mathew> >> >
> > Nick Metrowsky wrote:> > > >> Hi Everyone,> >>> >> Over the past year or
> > so, I have made some customizations to> >> RTx::Statistics for our site
> > use. Some of these changes include:> >>> >> 1. Some logic changes, because
> > some of the calculations in the web> >> display did not match the
> > spreadsheet (spreadsheet was correct).> >> 2. On the Tickets per day per
> > Queue reports, I show columns for Created,> >> Resolved, Rejected, Stalled,
> > Queue Depth and Time to Resolve. Queue> >> Depth shows how many tickets are
> > open or new in a particular queue on> >> any given day in time. This change
> > is in both the spreadsheet and the> >> web display.> >> 3. Based upon the
> > Ticket per day Queue screen, I have written batch> >> reports which can
> > generate text based reports for one or many queues for> >> any time period.
> > I also have a script which can do the same thing to an> >> MS Excel or
> > OpenOffice Calc spreadsheet.> >> 3. Not related to RTx::Statistics, but I
> > also have taking the> >> rt-remind.pl script and used that for generating
> > reports to our> >> technical teams. There were a few minor modifications,
> > again for our> >> site.> >>> >> If anyone is interested in anything I have,
> > I will be glad to send you a> >> copy. I know Kelly wanted to implement
> > some of the items mentioned in> >> this e-mail, based upon an e-mail
> > conversation we had a while back.> >>> >> Finally, RTx::Statistics does
> > work with RT 3.6.3, but you have to change> >> the index.html file for
> > Tickets per day per Queue (CallsQueueDay> >> directory) as for some reason
> > it does not like /Elements/TitleBox, but> >> will work with
> > /Elements/TitleBoxStart and /Elements/TitleBoxEnd. > >> Nick> >>> >>
> > ------------------------------------------------------------------------>
> > >> ---------> >> Nick Metrowsky> >> Consulting System Administrator> >>
> > 303-684-4785 Office> >> 303-684-4100 Fax> >> [EMAIL PROTECTED]> >>
> > DigitalGlobe (r), An Imaging and Information Company> >>
> > http://www.digitalglobe.com> >>
> > ------------------------------------------------------------------------>
> > >> ---------> >> -----Original Message-----> >> From: [EMAIL PROTECTED]> >>
> > [mailto:[EMAIL PROTECTED] On Behalf Of Kelly F.> >> Hickel> >> Sent:
> > Wednesday, January 17, 2007 2:00 PM> >> To: Jason Fenner; Mathew Snyder> >>
> > Cc: RT Users> >> Subject: RE: [rt-users] Statistics revisitation> >>> >>
> > You could copy me as well. I haven't had time to get back to this,> >>
> > although that might change a bit in the future. I'm also still open to> >>
> > assistant maintainers (or someone who wants to take it over completely).>
> > >>> >> I have a number of contributed changes pending, but haven't had any
> > time> >> to look at them.> >>> >> > >
> > _______________________________________________> >
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> >> >
> > Community help: http://wiki.bestpractical.com> > Commercial support: [EMAIL
> > PROTECTED]> >> >> > Discover RT's hidden secrets with RT Essentials from
> > O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com> >> > > >
> > _______________________________________________>
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> >
> > Community help: http://wiki.bestpractical.com> Commercial support: [EMAIL
> > PROTECTED]> > > Discover RT's hidden secrets with RT Essentials from
> > O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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