On Apr 4, 2007, at 5:10 AM, Mike Friedman wrote:
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I've consulted the list archives about this, but have not seen a
definitive answer to my specific question, which is:
What are the practical consequences of changing the value of
$Organization
On Apr 4, 2007, at 5:52 AM, Luis Barajas wrote:
I just installed RT and RTFM last week, and I am preparing the
system to be used on my organization.
The problem I am facing right now is that most of my users do not
speak english. I have no problem selecting under preferences
Spanish as m
I just installed RT and RTFM last week, and I am preparing the system to
be used on my organization.
The problem I am facing right now is that most of my users do not speak
english. I have no problem selecting under preferences Spanish as my
language for every user, it works fine until I got t
At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:
Stephan,
Along with "ShowSavedSearches" you also have to grant
"ModifySelf". Also,I was only addressing a comment made about the
usefullness of the rights.
Kenn
LBNL
But the point is that granting these rights don't affect wha
Hi All,
I saw a post with a similar issue a while ago, but the solutions offered
don't fit my situation.
I have 2 custom fields, IP and State. IP is a single value text field and
State is a single value combo box.
I'm modifying both values using the Basics tab of the Ticket screen. I set
Stephan,
Along with "ShowSavedSearches" you also have to grant "ModifySelf".
Also,I was only addressing a comment made about the usefullness of the
rights.
Kenn
LBNL
Stephen Turner wrote:
At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the "The sav
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José de Paula Eufrásio Júnior wrote:
> Hello, I'm using RT 3.6.1 and when I set the "time worked" to
> 'hours' and submit the comment, the comment always shows '
> min' on the worked time, without any conversion (like, 2 hours =
> 120 minutes).
Ok, I h
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I've consulted the list archives about this, but have not seen a
definitive answer to my specific question, which is:
What are the practical consequences of changing the value of $Organization
in the RT config? This is separate from the question
Stephen Turner wrote:
At Tuesday 4/3/2007 03:08 PM, Jason Long wrote:
Flynn, Timothy J wrote:
> What is the difference between "depended on by" vs. parent?
>
> Thanks,
>
> -Tim
I'm sure this is open to interpretation...
To me, "depends" / "depended on by" indicate separate tasks that must
be
At Tuesday 4/3/2007 03:08 PM, Jason Long wrote:
Flynn, Timothy J wrote:
> What is the difference between "depended on by" vs. parent?
>
> Thanks,
>
> -Tim
I'm sure this is open to interpretation...
To me, "depends" / "depended on by" indicate separate tasks that
must be performed in sequence.
Nice work Ruslan - this version (with the index additions) reduces the
single ticket shredding time down from 5 minutes to about 7-8 seconds.
PK
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Flynn, Timothy J wrote:
> What is the difference between "depended on by" vs. parent?
>
> Thanks,
>
> -Tim
I'm sure this is open to interpretation...
To me, "depends" / "depended on by" indicate separate tasks that must be
performed in sequence. I.e. I have to finish the one task before the
ot
hello,
How do I assign permissions such that everyone in a certain group can
view a ticket when a single member of their group opens a ticket in
some queue?
i.e., suppose I have two queues:
AccountingQueue
MarketingQueue
and two affiliated groups:
AccountingGroup
MarketingGroup
Might there be another scrip that is firing right after the one you
described? I was experiencing that sort of behavior in a workflow chain
until I disabled all of the global scrips. I've found that rt.log (logging
at debug level) and my apache logs give a lot of useful information when I
can
At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote:
Stephen,
In response to the "The saved search related rights on a
group seem not to be used for anything." comment; The saved
searches privileges for groups is based on the fact that the whole
point of assigning group privileges to
I've asked this question on the mysql-users list, but there wasn't any
more information than what I've seen on google.
The problem is that I get an error when trying to use mysqldump to get a
backup of our Attachments table (all other tables will process fine)
/usr/local/bin/mysqldump: Error 5: O
Stephen,
In response to the "The saved search related rights on a group seem not
to be used for anything." comment; The saved searches privileges for
groups is based on the fact that the whole point of assigning group
privileges to a Queue is because the owner of that Queue, or users, may
n
At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:
Hello,
I'm apart of Group1 and have saved a search. I want users in Group2
to be able to load this saved search and add it to their "Customize
RT at a glance", but I'm unable to get it to work. Users can't see
the Group1's saved searches in t
As a user of other systems just starting to look at RT, can someone
please point me in the right direction here?
What I want to do is make the default view of an individual ticket to
just display the transaction headers and use the [show] style of link
that you get with emails to display the tran
Hi,
I would like to display a message in the results section. I believe
this has been covered, but I can't seem to find it in the wiki or by
searching the archives or my own saved messages. Can somebody steer
me to right location?
Thanks,
Roman
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h
Borut Mrak wrote:
> What happens is that in case the requestor responds, the custom field
> gets set to 'Waiting', but right after that it falls back to
> 'answered':
My bad, it's the other way around. We display newest transactions first.
The CF gets set to answered, and then right back to Waitin
Hello,
I'm having a little trouble setting a custom field from a scrip.
What I'm trying to do is add some kind of notification so web interface
users see which of their tickets has unanswered customer responses.
What I have now is:
Description: WaitingFieldOnTransaction
Condition: OnTransaction
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