Hi list!
My RT replies appear as an (text/html) attachment on Webmail Horde. I
want them to display right on the message. Does anyone knows how to do
that, or, in alternative, how to put RT sending plain text?
My RT is 3.4.1 and my Horde is 3.1.1.
Thankfully. The best regards.
Pedro Machado
Hi,
I have a problem with sessions in RT 3.6.3.
I installed apache2 with fastcgi and mysql 4.1. When logging to RT, it
open the interface, but when I click on any link, it sends me back to
login screen. After I login again, it redirects me to this link which
was clicked before.
I checked
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web form.
It seems like the RT CLI might be the way to go.
My perl skills are rudimentary at best, so
Alle 17:03, giovedì 10 maggio 2007, Pedro Santa ha scritto:
My RT instance still receives lots of SPAM even with procmail
filtering, with Spamassasin updated with rules du jour script.
I think an MTA level configuration for using some block lists can help you.
Like this, for our
In case you are still collecting .. some of my suggestions may already
been stated so apology for duplicates;
1- group unprivileged users (so each member of that group can view the
group tickets)
2- more reports built in, sla related,first response time/active ticket
life (not stalled time
On May 11, 2007, at 5:59 AM, Pedro Santa wrote:
Hi list!
My RT replies appear as an (text/html) attachment on Webmail Horde. I
want them to display right on the message. Does anyone knows how to do
that, or, in alternative, how to put RT sending plain text?
My RT is 3.4.1 and my Horde is
In case you are still collecting .. some of my suggestions may already
been stated so apology for duplicates;
1- group unprivileged users (so each member of that group can view the
group tickets)
This one puzzles me. I think others have mentioned it, so
I want to comment.
In RT, privileged
On May 11, 2007, at 9:40 AM, Stephen Turner wrote:
At Thursday 5/10/2007 03:32 PM, Tim Wilson wrote:
Hi everyone,
My organization has a need for some custom perl scripts that would
create RT tickets with some custom fields populated from a web
form. It seems like the RT CLI might be the
On May 10, 2007, at 6:40 PM, Mike Friedman wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Am I misunderstanding something, or is it the case that, if RT is
running with mod_perl, the mason cache is automatically cleared on
each apache restart, assuming I'm not running with
I followed
http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate on
how to add the custom fields to the update page. One problem I
encountered is that the custom fields are updated *after* the mail
messages have been sent to the watchers. I'd like to get the updated
custom field
On May 10, 2007, at 3:32 PM, Tim Wilson wrote:
My perl skills are rudimentary at best, so I'm wondering how I
could go about hiring someone else to develop the script for me. Is
that kind of thing OK to post on the list? Maybe we could use [RFP]
or [JOB] in the subject line to
I've had similar problems with our RT3.6.3 on Oracle 10g release, where
sessions are stored correctly and the cookie is set but they still get kicked
out of the system.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Igor
Jesse Vincent wrote:
Here are the ground rules:
[JOB] goes at the beginning of any job/paid-project related post.
Money does not get discussed on the list.
The poster should clearly identify who the customer is.
If we see you trying to do something that would violate RT's license
terms, we
Hello,
I'm trying to set the RefersTo link to another ticket while creating it, but am
not having any success.
I have the following in Custom action cleanup code:
1;
my $AttachObj = $self-TransactionObj-Attachments-First;# go out if content
is not text!unless( $AttachObj-ContentType =~
To all,
I have a privileges question. I have been working with the
understanding that ModifyTicket would allow a user to modify any part
of a ticket, including status and changing Queues, but not adding
Comments or modifying Custom Fields. Those last two privileges seem to
be reserved for
At Friday 5/11/2007 03:22 PM, Jared Hanks wrote:
Hello,
I'm trying to set the RefersTo link to another ticket while creating
it, but am not having any success.
I have the following in Custom action cleanup code:
1;
my $AttachObj = $self-TransactionObj-Attachments-First;
# go out if content
Hello everyone!
I was wondering if it would be possible to NOT have the navigation menu
scroll with the ticket's history?
For either of the stylesheets (3.4 or 3.5) rigth now when you start
scrolling down the ticket's history, the navigation menu disappears.
And there are some pretty long tickets.
Sam,
For the last 35 years I have been in Computer systems design and as a
DBA, I have never defined nor seen defined a name field as a number. I
use numbers for ID fields, part numbers, etc. I don't think the decision
was arbitrarily stupid. Just a case of following Data Modeling
standards
Can anyone answer this for me?
Mathew
Mathew Snyder wrote:
I've looked through various files again. Some new ones like Queue_Overlay.pm
adding my custom status to @DEFAULT_ACTIVE_STATUS. However, since it appears
to
be able to get the information somewhere else, the ActiveStatusArray
On Thu, 2007-05-10 at 23:06 -0600, Samuel P. Howard wrote:
Adding/removing a leading character is only going to be a huge pain in
the ass. Imagine trying to explain to every single customer that their
customer id for every other part of their web portal is 1000, *except*
for the ticket
Thanks. I was able to figure it out. I used the following:
if( $content =~ m/^\QRefersTo:\E\s*(\S+)\s*$/m ) {
$self-TicketObj-AddLink(Type= 'RefersTo', Target= $1 );}
Date: Fri, 11 May 2007 15:42:06 -0400 To: rt-users@lists.bestpractical.com
From: [EMAIL PROTECTED] Subject: Re:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Fri, 11 May 2007 at 11:28 (-0400), Jesse Vincent wrote:
Am I misunderstanding something, or is it the case that, if RT is
running with mod_perl, the mason cache is automatically cleared on each
apache restart, assuming I'm not running with
22 matches
Mail list logo
