Re: [rt-users] Prevent Status from changing upon inbound message

maybe try the following contribition: http://wiki.bestpractical.com/view/NonTransitioningStatus worked fine for me an now I can choose which statusses get set back to open on correspondance Justin -- Justin Hayes Support Manager [EMAIL

[rt-users] Create drop down list with customer names

Hi I'm trying to create a drop down list when creating a new ticket. The value of the drop down list is supposed to be filled into a CF (this part I haven't gotten to yet). I've taken inspiration from the Ticket/Create.html and Elements/SelectOwner, but I can't quite figure out the meaning