Hello,
I have a problem with logo customization. I followed this instructions
(http://wiki.bestpractical.com/view/ChangeLogo) and paid much attention to the
latest mails about logos (after each every changes I use a cleanmason.sh that
makes a apache stop / clean cache / apache start)
But
I don't know writing the scrip.
Actually I want to create scrip for Auto-reply to requestor and Cc's
Please anyone send me the scrip for Auto-reply to requestor and Cc's.
With Regards,
Krishna Prasad
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missing $
Shame on me. Not even able to do a copy/paste properly
You can flame me all you want and I deserve it :-(
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new
My boss wanted the same from me. As a sledgehammer fix, I set it so
that any action taken on a ticket defaults to 10 min by editing
local/html/Ticket/Update.html
I'm sure there would be a way to add something to the UI (i.e. a
javascript snippet) but I've been pulled off onto other projects for
It sounds like http://wiki.bestpractical.com/view/MandatorySubject could
be modified to do the checks that Huw is looking for. Unfortunately, my
JavaScript-fu is weak, so I wouldn't be able to quickly/easily suggest a
way to do the needed modifications, but it sounds like it would be able
to
Have a look at http://wiki.bestpractical.com/view/MandatorySubject . I
just added it today to our RT. It works great for the subject and it
shouldn't be too hard to add it to other built-in fields like timeworked
too (there's a short description on the page).
Huw Selley wrote:
Hi,
My apologies
On 23/10/07 1:41, Benjamin Weser [EMAIL PROTECTED] wrote:
Have a look at http://wiki.bestpractical.com/view/MandatorySubject . I
just added it today to our RT. It works great for the subject and it
shouldn't be too hard to add it to other built-in fields like timeworked
too (there's a short
We are in the process of upgrading our RT installation from 3.4.2 (to 3.6.4).
As part of the upgrade, we were planning to restructure RT to allow additional
groups within our lab use RT (previously we just used it within our own group).
Part of that plan involved moving from having multiple queues
On Oct 23, 2007, at 8:59 AM, Matthew Goheen wrote:
We are in the process of upgrading our RT installation from 3.4.2
(to 3.6.4).
As part of the upgrade, we were planning to restructure RT to allow
additional
groups within our lab use RT (previously we just used it within our
own group).
We are fairly new users of RT and have not tried much customization yet.
The 2 default queues General and External are all we use.
2 things bothering me:-
1) the default queue setting can't find it.
2) 'Quick ticket creation' OR 'new ticket'
These are related since we just have 2 queues.
but
I have solved this problem by adding the following line to my
CurrentUser_Local.pm
Package RT::Interface::Web;
I still don't understand why it worked before without the added line?
Perhaps this is related to the 3.6.4 to 3.6.5 upgrade?
Hopefully this will help anyone else who runs into
Hi all,
I'm working on some code for RTIR and dealing heavily with CF's.
I'm trying to build the following package:
package RT::Search::TicketHistoryByAddress;
use strict;
use base qw(RT::Search::Generic);
use constant QUEUE = 'Incidents';
use constant CF = 'ARS_IP';
use
Hi RT Users, Bestpractical,
After successfuly migration to RT 3.6.5 (from 3.6.3) we figured out,
that the Approval function (create a approval) must be changed.
Until our migration we created approval tickets in this way (from wiki)
OnCreate - CreateTicket - Template: Approval
Approval
Have you done a FULL VACUUM ANALYZE recently? It looks like the
statistics engine is...confused. That's the best way to reset it.
I didn't think that would help as the data was just imported a week ago, and
almost nothing has been done to the database since.
However, this morning I tried
Well, I take that back -- I guess I should have tried the vacuum full analyze
first, as that ALSO fixed the problem in the original (RHEL5 Postgres) database.
I guess I'll go back to the old database version.
I don't know why the NEW Postgres could import the data just fine and work
well whereas
All - we've been running on an install of rt-3.2.0 for several years
now and I've decided it's time to upgrade. I have two questions so
far:
1. I've installed rt-3.6.5 on a different server and have initialized
the db. I can get to the login page of RT and can login with the
default root user
Check out the README that is included with the rt tar.
Basically you need to...
1. cd into the directory that you unpacked the rtX.X.X.tar into(not the
folder you installed rt into).
2. ls the etc/upgrade folder.
3. For each folder higher than your current version
DSA,
We have RT 3.4.5 and have set or privileges to not allow just any
privileged user to see tickets they have no relation to and do not have
this problem. The modification of your code seems a bit of over kill
when the result you seem to be looking for can be accomplished with more
Thanks Craig - that worked perfectly. I should have looked around a
bit more before posting.
Anyway - does anyone have any clue as to my login session problem?
-erik
On 10/23/07, Patterson, Craig [EMAIL PROTECTED] wrote:
Check out the README that is included with the rt tar.
Basically you
On 10/23/07, Erik Anderson [EMAIL PROTECTED] wrote:
Thanks Craig - that worked perfectly. I should have looked around a
bit more before posting.
Anyway - does anyone have any clue as to my login session problem?
This has been resolved - there was a little snippet at the bottom of
one of the
To suggest one answer to my own question 2)
Dane Rapaport in a previous post gave this:
His version was slightly different prob using an older version of RT.
I did similar kludge!! ;)
make backup copy of Queues_Overlay.pm in lib/RT
edit around line 80
# By default, order by name
Hi There
I'm relatively new to RT but so far it's proven to be a very useful tool! I
am having a slight problem after setting it up on a new server/upgrading to
RT 3.6, specifically where my Exim setup tries to deliver messages to RT
queues.
My current setup details:
Debian etch
Apache 2
Mysql
I'm setting up RT v3.6.4 on FreeBSD 6.2 using Postfix v2.4.6 as the
MTA. MIME-tools-5.423 is installed as well. I attempted to send a
message to the email address I have aliased per the instructions in
the README file. However, I am getting the following as an error:
RT server error. The RT
either upgrade to RT 3.6.5 or downgrade MIME::Entity to version 5.420
On 10/24/07, Duane Hill [EMAIL PROTECTED] wrote:
I'm setting up RT v3.6.4 on FreeBSD 6.2 using Postfix v2.4.6 as the
MTA. MIME-tools-5.423 is installed as well. I attempted to send a
message to the email address I have
On Wed, 24 Oct 2007 04:11:17 +0400
Ruslan Zakirov [EMAIL PROTECTED] confabulated:
either upgrade to RT 3.6.5 or downgrade MIME::Entity to version 5.420
Thanks for the response. I've sent message to the port maintainer for
FreeBSD and an awaiting a response.
I did find references to a patch
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I have edited the heck out of the files in
/opt/rt3/share/html/NoAuth/css/3.5-default
But can't get the css style changes to take.
Any advice?
Thanks,
Matt
-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.7 (MingW32)
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