Patterson, Craig wrote:
I'm having a similar issue. I call $UserObj-Update() after setting
my args. Is there some type of Commit function I need to call
afterwards?
Robert, is this similar to the way you do it?
The problem is almost certainly permissions, and I've suddenly come a
Patterson, Craig wrote:
Sorry, forgot to include that. It doesn't return any message.
O_o
Then it would suggest it's not calling the method, or it is and
something's dying.. I'm not sure what to suggest. Personally I would
just start following the code line-by-line all the way from the
I apologize; I didn't provide enough details in my previous post.
My trouble code is not in my User_Local.pm, it's actually in an external
perl script I run in a weekly cronjob. Basically, it's purpose is to
update any users who have been update more recently in AD than in RT.
But the symptoms
On 2/19/2008 10:49 AM, Tom Hodder wrote:
Hi,
A problem appeared today where the browser hangs when the status of a
ticket is changed.
There do not seem to be any associated errors in the log file, and the
page waits for about 30 seconds and then goes to a blank page.
In the
Thanks all. I moved Quoted.pm out of that directory and all of the transactions
reappeared.
Mathew
Konstantin Naryzhniy wrote:
Yep, that was mine
That’s what Jesse suggested:
You need to find the Quoted.pm file inside a Text/ directory
somewhere in your perl library path and remove
We have a ticket that seems to have lost its way. It originally had several
transactions which seem to have gone *poof*. I've loaded up a backup of the
database from shortly after the ticket was created into our test server and
everything is still missing.
Is there a way to find these
Yep, that was mine
That's what Jesse suggested:
You need to find the Quoted.pm file inside a Text/ directory somewhere in
your perl library path and remove it.
Also, you need to be using 3.6.5 for this to take effect. This rare bug
occurred to me no matter what on 3.6.1 and 3.6.3
Cheers,
I upgraded that first. I had v2.02 installed and upgraded to v2.05 but the
issue persisted. This is RT v3.6.6. I've not checked anything on our
production server which is v3.6.5.
Jesse Vincent wrote:
On Thu, Feb 21, 2008 at 08:19:01PM +0300, Konstantin Naryzhniy wrote:
Yep, that was mine
On Thu, Feb 21, 2008 at 08:19:01PM +0300, Konstantin Naryzhniy wrote:
Yep, that was mine
That's what Jesse suggested:
You need to find the Quoted.pm file inside a Text/ directory somewhere in
your perl library path and remove it.
Also, you need to be using 3.6.5 for this to take
Mathew,
I'm unclear as to what caused the problem. What type or kind of
transactions were missing? Were they only for a certain function or
what? I'm asking because I have 3.6.4 but have not had any problem like
that yet, but would like to be prepared in case I do. Thanks.
Kenn
LBNL
My RT installation (using mod_perl, RHEL 5) seems to slow down over
time. Restarting the Apache process restores performance.
Any suggestions on how to begin troubleshooting this? Could it be a
mod_perl issue or a mason issue?
The machine get so slow when this happens that if I try to SSH in,
Hello,
Not sure if this made it to the list last time, so I am resending, I
apologize in advance if it already got to many of you and it is a duplicate.
We may have been/are having email server issues, so if this is now a
triplicate, I offer my sincere apologies.
Hello Mike and everyone else,
I
Greetings,
In our production server, it takes approx. 01:27min. to wipeout a
ticket using rtx-shredder.
For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout
only 10 tickets, it locks the sessions and gives a timeout error
message in the Apache 1.3.x log:
On Thu, Feb 21, 2008 at 9:21 AM, Kaushal Shriyan
[EMAIL PROTECTED] wrote:
On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes
[EMAIL PROTECTED] wrote:
Start here and modify to your own needs.
http://www.gossamer-threads.com/lists/rt/users/39136
Kenneth Crocker wrote:
Hello,
I've noticed that the latest RT versions are 'falling behind' in brazilian
portuguese translations and I'd like to contribute with the translation
effort, but couldn't easily find any information about on how to do it. I'd
like to do it at least locally, for our users' community. Tips will
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