[rt-users] (no subject)

stop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

Re: [rt-users] Bounces back to tickets?

http://rt.bestpractical.com/view/RtBounceHandler Latest version attached here. Perfect, that will save me writing one. :) I've also posted it to my company's site, http://labs.mailermailer.com/downloads/ for future downloaders who find this on mail archives which don't do attachments.

Re: [rt-users] Ability to attach RTFM article at ticket creation

On Mar 17, 2008, at 5:42 PM, Paul Choi wrote: Hello, Is there a way to attach an RTFM article at the time of ticket creation via the web interface? I see that when we are replying only we can use RTFM. We are using the web interface to create a ticket (kind of like an incident report) to

Re: [rt-users] Recommended upgrade method to 3.6.6?

On Mon, Mar 10, 2008 at 02:25:20PM -0400, Phil wrote: Can I import the MySQL database from version 3.4.2 into version 3.6.6? Is the schema the same? If I do a full install of 3.6.6 and then import the MySQL database would that work? Is that recommended? Please look at README and UPGRADING

Re: [rt-users] CustomField Type Date

On Mon, Mar 10, 2008 at 12:21:57PM -0400, Sean wrote: I've seen some mention in the archives about having a CustomField as a Date type (like the regular Dates in a ticket), but nothing plain enough for me to create such a CustomField. So the short question is: How do I make a CustomField

[rt-users] RT 3.6.4 - Threading of comments in a ticket's history?

Hello, I am currently testing Request Tracker in the hopes that it will be the Issue Tracker system that the small company I work for will settle with, to deal with support requests and then other uses as they would arise. During working on one support ticket, I came across a minor issue: At the

Re: [rt-users] RT 3.6.4 poor query performance

So, you have a query that ran for 400+ seconds an examined fifteen million rows. That seems..wrong. What does this say? EXPLAIN SELECT DISTINCT main.* FROM Users main CROSS JOIN ACL ACL_4 JOIN Principals Principals_1 ON ( Principals_1.id = main.id ) JOIN CachedGroupMembers CachedGroupMembers_2

Re: [rt-users] RT 3.6.4 poor query performance

[Please keep ccing the list. Free support is a lot more valuable when the community's involved] What version of mysql is this again? My explain output looks like this: +--++- +-+-+---+--

[rt-users] AUTO: Shawn Scott is out of the office. (returning 03/24/2008)

I am out of the office until 03/24/2008. John Hess will be backing me up. If you have any immediate issues, please contact John at 817-352-0654 Note: This is an automated response to your message RT-Users Digest, Vol 48, Issue 49 sent on 3/18/2008 12:00:04 PM. This is the only notification

Re: [rt-users] RT 3.6.4 poor query performance

Hello, Richard. Jesse asked me to look into this problem. Could you please run SQL commands from the attachment. It's a list of COUNT and EXPLAIN queries. I hope that will help us identify problems. On Tue, Mar 18, 2008 at 7:31 PM, Richard Ellis [EMAIL PROTECTED] wrote: Hi Jesse, We are

[rt-users] Seeing Unowned tickets in queues that a user cannot see

We’re having a problem that users can see unowned tickets in queues that they do not have the SeeQueue right for. The ticket info shows up, but not the queue name. We are running RT 3.6.0. Is there an easy fix for this? Thank you, Micah Gersten Internal Developer onShore Networks

[rt-users] New install, weird layount (CSS?)

Hi, I have done a default install on a Fedora 8 box using the Fedora 7 packaged installation. RT is up and working, email integrated etc etc, however the screen layout looks like it is not using the stylesheet or similar problem. I have put a screenshot on

Re: [rt-users] New install, weird layount (CSS?)

I was comparing to: http://www.bestpractical.com/images/screenshots/rt/3.0/home.gif -Original Message- From: Chaim Rieger [mailto:[EMAIL PROTECTED] Sent: Wednesday, 19 March 2008 1:45 PM To: Grant Christensen Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install,

Re: [rt-users] New install, weird layount (CSS?)

Grant Christensen wrote: I was comparing to: http://www.bestpractical.com/images/screenshots/rt/3.0/home.gif nope, thats the old one you is all good ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] New install, weird layount (CSS?)

looks right to me Grant Christensen wrote: Hi, I have done a default install on a Fedora 8 box using the Fedora 7 packaged installation. RT is up and working, email integrated etc etc, however the screen layout looks like it is not using the stylesheet or similar problem. I