Hi Everybody,
well fist of all - thanks for this topic. You all made my day, because for
the moment my performance problem seems to be fixed. I had the same problem
with the owner-dropdown getting bigger and bogger ower time.
In my case the problem was the inside the main queue we use for first
Hi Ruslan,
I have changed those indexes this morning and will monitor the results
today. I created the second new index as CGM2 to prevent the system
complaining about duplicate keys.
Thanks
Richard
Ruslan Zakirov wrote:
4 seconds is still slow, but better than 100-400.
About your
Force install Scalar::Util from CPAN. RedHat compiles it with the wrong
options.
Robert Canary wrote:
I am get this error when I click on Tools.
Also, RT has stopped sending out emails. I am 99% sure these are
related. It was working fine, however, I don't know if RedHat updates
broke
Greetings,
I set up a group called All queues with some members inside. These members
are supposed to have read and write rights globally on all the queues just
like the members of each queue. The problem is that when a member of the
All queues group resolves a ticket, the scrip Resolved is not
On 3/24/08 5:58 PM, Gene LeDuc wrote:
Hi All,
Is there an easy (or not so easy) way to set the default refresh on the RT
at a glance page from Don't refresh this page to some value like every
20 minutes? Can it be added to the personal preferences configuration so
that it's an
Thanks for the reply Drew, I have read up the thread I think you are
refering to
(http://www.gossamer-threads.com/lists/rt/users/16448?search_string=Dirk
%20Pape%20fork;#16448), however this is not the issue.
My request for a threaded History view is just a visual display of
information - the
I originally sent this email to Kenneth without realising he CC'd his
email to this mailing list, so I am sending this email to the list now:
Firstly, sorry for the delay in replying - last Friday was good Friday,
then the weekend, and this Monday being another bank holiday has lead to
a long
Re-reading your original, I think I see where our minds got crossed. I
originally read it as a client clarifying her original request in an
email into your RT box, after you had already commented.
Upon re-reading, it now seems that she is emailing you and you are
copy/pasting her emails into
F350,
Would you mind providing some info? What is the Condition and Action on
the scrip in question. Do you use a special Template? Can you list the
rights you gave the Global group as opposed to the Group of primary
users of the queue? thanks.
Kenn
LBNL
On 3/25/2008 6:06 AM, F350
A bit of info about the env:
RHEL4.6_i386
RT version 3.6.6
Apache 2.0.52-38
MySQL-standard 5.0.24a-0
After a bit of stracing the running httpd processes, I found some
information leading up to the segfault.
munmap(0xb7f6d000, 4096)= 0
rt_sigaction(SIGPIPE, {SIG_IGN}, {SIG_IGN},
When I open up RT 3.6.6 for the first time the initial screen is blank... Is
this normal? I mean there are no tickets listed,I have to search for all the
tickets first?
Can I configure it to show the latest received tickets?
Is there a way to configure it so that it lists the latest un assigned
I am preparing to upgrade my rt from 3.65. to 3.6.6. I have now successfully
fixed my newbie errors of not using the local directories for changes that I
have made or that people from the list have helped me make :-), but I have a
couple other concerns that I want to ask about.
1)
We have a Queue that has custom fields and when a ticket is created
we can see the custom fields in the ticket display. There is a need
to have one of the fields be a drop down box in the ticket display.
This would allow the status to be changed, much like the Reminders
section of the display.
Phil,
If you have not used your home page before, you have to set it up.
Click edit on the right. Select what youwant to display on your home
page and then click home.
Kenn
LBNL
On 3/25/2008 11:37 AM, Phil wrote:
When I open up RT 3.6.6 for the first time the initial screen is
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no DB
Schema changes, per se. Hope this helps.
Kenn
LBNL
On 3/25/2008 11:55 AM, Jeff Voskamp wrote:
Phil wrote:
When I open up RT 3.6.6 for the
I tried to run the scripts and I get th following error:
Creating database schema.
Couldn't find schema file for mysql
This is what I ran:
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action schema --datadir etc/upgrade/3.5.1/content install-sh
Where can I find the
Phil,
If you are going to run the DB updates, you will most likely have to
get the Admin password to do it. DataBases tend to be strctly protected
from jobs that change the database without the correct password. The
latest received tickets is one of the queries that comes with the
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action schema --datadir etc/upgrade/3.5.1/content install-sh
You have an extra install-sh on that line. Also the --action should be
insert.
Phil wrote:
I tried to run the scripts and I get th following error:
Creating
Phil,
OPPS! I meant 3.5.1, not 3.6.1. That's a typo.
Kenn
LBNL
On 3/25/2008 12:05 PM, Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no DB
Schema changes,
Well I tried with install instead and it said it was an invalid action
command...
What should be the entire command I should run?
On Tue, Mar 25, 2008 at 3:09 PM, Drew Barnes [EMAIL PROTECTED]
wrote:
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action schema
You don't need the install-sh anywhere.
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action insert --datadir etc/upgrade/3.5.1/content
Phil wrote:
Well I tried with install instead and it said it was an invalid action
command...
What should be the entire command
Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no
DB Schema changes, per se. Hope this helps.
Kenn
LBNL
Installs two Searches and HomepageSettings:
{ Name =
You guys ROCK
That did it... man thank you very much
On Tue, Mar 25, 2008 at 3:22 PM, Jeff Voskamp [EMAIL PROTECTED] wrote:
Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets
On Mar 25, 2008, at 3:16 PM, John Arends wrote:
Gene,
When running your script I get this error:
[Tue Mar 25 19:12:39 2008] [crit]: Can't locate object method
order_by
via package RT::Users at ./rtusers.pl line 14.
(/usr/lib/perl5/vendor_perl/5.8.5/RT.pm:346)
Can't locate object method
On 20-Mar-2008, at 18:13 , Jesse Vincent wrote:
On Mar 20, 2008, at 4:06 PM, Matthew Pounsett wrote:
Has anyone ever addressed the potential for auto-reply loops
between instances of RT that get directed at each other? I'm
wondering if RT is smart enough to recognize when an incoming
We've started to populate the user information for our users in RT
(Email, phone, organization, etc) but it seems like this information is
not really exposed anywhere except to people who have the rights to
administer users.
At the top of a ticket, it says something like More about John Doe
Um, just did the upgrade to 3.6.6 and it seems that I have broken the GUI.
Any ideas on how to fix it? Probably a permissions issue somewhere?
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
___
I am currently running RT 3.6.6 on Centos 5.0 and I want RT to authorize
users from an LDAP directory (specifically sun one directory). I have tried
the different methods listed on the LDAP wiki page with little success. The
Overly method seems to give the best response. When using it I get the
I bet you didn't run rt-test-dependencies like the README tells you to
;)
On Tue, Mar 25, 2008 at 02:39:41PM -0700, Greg Evans wrote:
Um, just did the upgrade to 3.6.6 and it seems that I have broken the GUI.
Any ideas on how to fix it? Probably a permissions issue somewhere?
Greg Evans
OK apparently I am dumb and missed the rt-test-dependencies step (I must
have missed it in either the README or the UPGRADING doc?, but I swear I
don't see it when I re-read it)
Once I did that and installed CSS:Squish all is well, sorry.
Greg Evans
Hood Canal Communications
(360) 898-2481
This happens when you have a custom field select with categories set in
the custom field items. It is supposed to group the items into
categories. What happens is that the UI doesn't select the category drop
down in the custom field with the selected value from the database, so
it throws an error.
http://fsck.com/~jesse/rt-3.8/ has screenshots of the new RT 3.8 theme
I've been working on over the past few days.
Also, it's now much easier for you to create your own themes and
styles for RT.
-jesse
PGP.sig
Description: This is a digitally signed message part
Very very nice. I like it
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent
Sent: Tuesday, March 25, 2008 4:32 PM
To: RT Users
Subject: [rt-users] A brief preview of what RT 3.8 is
Jesse,
It looks like you are getting away from the 3.6 navigation bars. I
kinda liked them. Will there be a way to keep them like you offered for 3.4?
Kenn
LBNL
On 3/25/2008 4:31 PM, Jesse Vincent wrote:
http://fsck.com/~jesse/rt-3.8/ has screenshots of the new RT 3.8 theme
I've
On Tue, Mar 25, 2008 at 7:31 PM, Jesse Vincent [EMAIL PROTECTED]
wrote:
http://fsck.com/~jesse/rt-3.8/ http://fsck.com/%7Ejesse/rt-3.8/ has
screenshots of the new RT 3.8 theme
I've been working on over the past few days.
Also, it's now much easier for you to create your own themes and
On Mar 25, 2008, at 8:55 PM, Shen, Tyler wrote:
Looks good. Jesse, you once mentioned in the mailing list that RT 3.8
will come with message forwarding function. Can't see it in the screen
dumps though.
It's there, but below the bottom of the displayed ticket history page.
Tyler
On Mar 25, 2008, at 8:26 PM, Kenneth Crocker wrote:
Jesse,
It looks like you are getting away from the 3.6 navigation bars. I
kinda liked them. Will there be a way to keep them like you offered
for 3.4?
Yep. Themes are now a per-user preference (Though the default is
settable
Hi RT users,
I hope the title says it all :-)
I've tried to add:
{$Ticket-Content}
at the end of the transaction template; but it creates a bug a no
email is sent when changing owner of a ticket.
Thanks a lot for any hint,
Adrien
--
Adrien Laurent
514 284 2020 x 202
Modulis:
WEB -
I really like the look of 3.8.
Since I'm a little out of the loop, what is the message forwarding
function?
How far away is 3.8? A few months?
On Mar 25, 2008, at 7:55 PM, Shen, Tyler wrote:
Looks good. Jesse, you once mentioned in the mailing list that RT 3.8
will come with message
39 matches
Mail list logo
