Hi Aaron,
you can either force the Owner back to Nobody like Kenn did (this is
possible using OnCreate too) or even better, copy the
/opt/rt3/share/html/Ticket/Create.html to your local directory and
comment out the lines with the owner (I did this for us here and in some
other files to get
Hi Dirk,
thank you, your code works. Almost. ;)
I had to mix it up a little bit with what I've found at the wiki
(http://wiki.bestpractical.com/view/TestGroupMembership) since
HasMemberRecursively() expects a Principal as parameter.
For everybody with similar problems: here you can see my
So here's my setup: I have an 'alert' email for tickets, and a 'support'
email for tickets. Alert cc's our cell phones (via /etc/aliases) and
sets the ticket to a high priority (via a scrip based on to: email
headers) . Support goes to the same queue but simply notifies the
adminCCs via email. The
--- On Fri, 5/23/08, Kimberly McKinnis [EMAIL PROTECTED] wrote:
So here's my setup: I have an 'alert' email for
tickets, and a 'support'
email for tickets. Alert cc's our cell phones (via
/etc/aliases) and
sets the ticket to a high priority (via a scrip based on
to: email
headers) .
Yes please! I'll drop it onto my RT testbed and see how it incorporates
into the system. I originally thought there must be a simpler way to do
this, but procmail wasn't working out either.
-Original Message-
From: Joseph Spenner [mailto:[EMAIL PROTECTED]
Sent: Friday, May 23, 2008
--- On Fri, 5/23/08, Kimberly McKinnis [EMAIL PROTECTED] wrote:
Yes please! I'll drop it onto my RT testbed and see how
it incorporates
into the system. I originally thought there must be a
simpler way to do
this, but procmail wasn't working out either.
I've written a multi purpose
