Re: [rt-users] methods on custom fields besides 'FirstCustomFieldValue()' ??

RT's source code is very easy to read. See CustomField_Overlay.pm. On Tue, Jun 3, 2008 at 5:37 PM, Sam A. Hicks [EMAIL PROTECTED] wrote: Hi y'all. I've seen a lot of examples now where people have accessed the value of a custom field via a statement like: $the_thing_I_want =

Re: [rt-users] Temporary Silent Resolve

We set it so the user only gets one resolved message via a custom scrip Description: OnResolveOnce Condition: User Defined Action: Notify Requestors Template: Whatever... Custom condition: --- my $result = undef; if ($self-TransactionObj-Type eq Status $self-TransactionObj-NewValue

[rt-users] Problem with mailgate, REST, and some other stuff...

I'm migrating RT from an openSUSE 10.1 virtual machine to a 10.3 virtual machine. My process has been to simply build RT to an identical state on the new VM and then merely copy a database dump from the old to the new instance. This doesn't want to work though. Last night I encountered the

Re: [rt-users] Could not load valid user

On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] wrote: Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this

Re: [rt-users] Offline format

Stephen, Thanks. I'll look into it. Kenn LBNL On 6/3/2008 12:59 PM, Stephen Turner wrote: At 03:52 PM 6/3/2008, Kenneth Crocker wrote: Hey Rt users, I have an organization in my company that wants to create ticket via email (no biggie, so far) with a format that

[rt-users] Duplicate the Update button

To all RT Users, I've gotten a lot fo complaints from my users about having to scroll down to the bottom of the page to Update or Save changes. Has anyone had this complaint before and has anyone come up with a way to have a second viable Update/Save buttom at the top of the page?

Re: [rt-users] Could not load valid user

IT Guy, Maybe someone already mentioned this, but it sounds like you have conflicting configurations between looking for someone in the user DB and adding someone who isn't there. Hope this helps. Kenn LBNL On 6/4/2008 9:46 AM, IT GUY wrote: On Mon, Jun 2, 2008 at 1:10 PM, Ruben

[rt-users] uploading pdfs to RTFM

Is there a way to upload files to RTFM (pdf manuals and such), in a similar manner to attaching files to a ticket? In fact, if I could easily link pdfs from RTFM into tickets, that would be the best thing. I'd like to expand our ticketing site to be a full support site, which would include a

[rt-users] Including RTFM uploaded file in ticket causes a System Error

Whoops. I guess I just had to create the proper custom field. My bad, I'm new to RTFM. However, I'm now having trouble including uploaded files into tickets. When I search on an article, put it into the Include RTFM article box, click Go, it updates the text of the ticket. But when I click

Re: [rt-users] Duplicate the Update button

I have the same problem! Have not found a solution yet though. My users also commented that they would like to return to RT at a glance after resolve and not to view the ticket. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: 04