Helmuth Ramirez wrote:
Ok, I got it working. I don't know if it's the right way, but its
working. I just copied files from my existing installation into my new
one.
Specifically:
/opt/rt3/local/plugins/RT-Authen-ExternalAuth
/opt/rt3/local/lib/RT/Authen/ExternalAuth.pm
Hi Johan,
Could you please let me know what request of my request-tracker3.8
package you've installed? libemail-address-perl is on the dependency
list at the moment, but there was a missing comma that might have caused
issues.
I've added libgraphviz-perl, thanks!
Cheers!
On Mon, 2008-08-18 at
On Wed, 2008-08-20 at 12:04 +1000, Trent W. Buck wrote:
Andrew Ruthven [EMAIL PROTECTED] writes:
I've built some RT 3.8.1rc5 packages which I've been using on Lenny.
deb http://debian.etc.gen.nz lenny rt
There is a missing Recommends for libgraphviz-perl.
Rats, so it is. I add the
ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL
DEFAULT NULL;
I don't see anything wrong with that line.
Panu -
Don't know about your other problem, but I ran into this SQL burp in
four or five different tables while going from 3.6.0 to 3.8.1rc5. MySQL
doesn't like
Hi...
I am new to this list so please apologize if I do not know yet the etiquette in
her and if the error I get confused with is a trivial one. I am a Perl devloper
but Oracle is rather new to me.
My job is to move an RT 3.6.5 to an RT 3.8.0. The OS is RHEL5. The database
system is an remote
Le 19/08/2008 à 18:08:44-0400, Tom Uffner a écrit
Is there a FreeBSD port for RT 3.8.x in the works? and if so, about how
soon will it be ready?
http://lists.freebsd.org/pipermail/freebsd-ports/2008-August/050271.html
Regards.
--
Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5
Tom,
That sounds like what I did when I had to move my RT instance. Don't
forget your aliases file :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Tuesday, August 19, 2008 5:09 PM
To: rt-users
Subject: [rt-users] Move RT instance to
On Wed, 20 Aug 2008 05:58:24 -0400, Burghart, Michael (I/ET-83, extern)
[EMAIL PROTECTED] wrote:
Hi...
I am new to this list so please apologize if I do not know yet the
etiquette in her and if the error I get confused with is a trivial one.
I am a Perl devloper but Oracle is rather
Hi,
Looking to log into RT for the very first time. I entered root and
'password' for the user details and it returns 'Your username or
password is incorrect'.
During the install I did have issues with the init of the database.
During the make initialize db I got this error. I ran this
Hi all,
I am running RT 3.6.3 using fetchmail to retrieve messages from our mail
server. I have two email addresses setup to receive mail, [EMAIL PROTECTED] and
[EMAIL PROTECTED] Within the fetchmail config file [EMAIL PROTECTED] correctly
uses '--action correspond' to make a ticket within
I did as you suggested and that resolved the problem. Thanks for the
help.
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 19, 2008 1:24 PM
To: Percynski, Fred
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Able to login with
If I go through the standard RT installation, including the db
initialization, will I still need to follow the steps in UPGRADING?
~ Tom
On Aug 19, 2008, at 3:17 PM, Joachim Thuau wrote:
The schema of the db also needs to be upgraded.
It should be documented in the UPGRADING file.
Jok
According to your e-mail though you're doing a lateral migration 3.6.6
to 3.6.6. You wouldn't need to do anything other than restore the db.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tom Smith
Sent: Wednesday, August 20, 2008 10:58 AM
To: Joachim Thuau
Cc:
Hello,
Has anyone else had problems with special character after upgrading
to rt 3.8.1? The nordic letters æøå is now missrepresented in both
user-realname and case texts. It looks like some iso-8859-x - utf-8
problems, but I can't seem to find any settings related to this in the
configuration
On Wed, Aug 20, 2008 at 04:54:11PM +0200, Geir Skjotskift wrote:
Hello,
Has anyone else had problems with special character after upgrading
to rt 3.8.1? The nordic letters æøå is now missrepresented in both
user-realname and case texts. It looks like some iso-8859-x - utf-8
problems, but I
Emmanuel Lacour wrote:
You're using mysql, right?
Did you run the schema.mysql-4.0-4.1 upgrade ?
using mysql yes.
I ran the
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action
upgrade
and specified 3.8.0 as upgrade from and it said no database updates from
On Wed, Aug 20, 2008 at 05:20:44PM +0200, Geir Skjotskift wrote:
Emmanuel Lacour wrote:
You're using mysql, right?
Did you run the schema.mysql-4.0-4.1 upgrade ?
using mysql yes.
I ran the
/opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password
--action upgrade
Tom H wrote:
Hi RT list,
According to the rt-mailgate script, there should be something for this;
warn $content if ($opts{debug});
and according to perldoc warnings, the function warn should send the
content to STDERR...
So I've no idea where that information is going
So further
Forwarded to rt3.fsck.com where it's now #12278. Will be fixed in 3.8.2
On Wed, Aug 20, 2008 at 3:24 AM, Ole Craig [EMAIL PROTECTED] wrote:
On Tue, 2008-08-19 at 17:29 +0200, [EMAIL PROTECTED] wrote:
ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL
DEFAULT NULL;
I don't see
On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote:
warn $content if ($opts{debug});
and according to perldoc warnings, the function warn should send the
content to STDERR...
So I've no idea where that information is going
Any ideas?
Try to log the error to a file by
Apache+mod_perl with two RTs in different virtual hosts?
On Wed, Aug 20, 2008 at 2:03 PM, [EMAIL PROTECTED] wrote:
ALTER TABLE Templates MODIFY Content BLOB CHARACTER SET utf8 NULL
DEFAULT NULL;
I don't see anything wrong with that line.
Panu -
Don't know about your other problem, but
Hi RT list,
I have about 20 RT queues and my users are reporting intermittent
failures with delivery. One example is as follows;
Aug 11 21:32:20 dcmon01 sendmail[8402]: m7BLWJQC008218:
to=|/opt/rt3/bin/rt-mailgate --debug --queue 'Operations' --action
correspond --url
Hi,
I'm trying to script RT using the command line tool rt, and I'm stuck
at the following:
I can create tickets fine (rt create ticket -i -e) and manage to pass
text as the content of the tickets as it is created.
I can create a correspondence within a ticket using rt correspond -a
which
Hi,
Can anyone recommend a good idiots guide for installing 3.8 on ubuntu with
mysql.. I set up 3.6 on ubuntu before but I had installed it via the Synaptic
package manager first.
ps I don't want to upgrade as I am installing on a vmware image.
Thanks in advance,
Andy
Greg Evans schrieb:
That seemed weird to me as well, but I have an example here (that I
got somewhere else) that I was working from. Here is the code of the
example if you would like to try to paste it into a file and see what
happens.
Hi,
did you find a working solution for your
From:
Ruslan Zakirov [EMAIL PROTECTED]
Apache+mod_perl with two RTs in different virtual hosts?
Can't locate object method CleanSlate via package
RT::Action::SendEmail at
/opt/rt38/bin/../lib/RT/Interface/Web/Handler.pm line 213.\n, referer:
http://xxx.yyy.com/Search/Simple.html
Yes...
Emmanuel Lacour wrote:
You forgot to read UPGRADING.mysql. It will tell you to upgrade format
of DB fields as now RT uses full UTF-8 colation.
hm. Indeed I did. Sorry.
However, when I do the :
mysql -u root -p rt3 sql.queries
it tells me :
Enter password:
ERROR 1067 (42000) at line
On Wed, Aug 20, 2008 at 06:22:28PM +0200, Geir Skjotskift wrote:
Emmanuel Lacour wrote:
You forgot to read UPGRADING.mysql. It will tell you to upgrade format
of DB fields as now RT uses full UTF-8 colation.
hm. Indeed I did. Sorry.
However, when I do the :
mysql -u root -p rt3
Emmanuel Lacour wrote:
Which RT version you used to generate sql.queries? 3.8.0 or 3.8.1?
(this bug was reported in list before 3.8.1 and should be fixed as I
remember).
Ok. Thanks. I made the assumption that these files had been upgraded as well
and used the ones in the rt3 installation
I would rather avoid upgrading at this time. An upgrade is planned, but
not at this time. Plus this feature appears to have been working since
at least RT 3.4.
http://wiki.bestpractical.com/view/UbuntuInstallGuide
One thing we noticed was that rt-mailgate defaults to correspond;
Note that
People,
This probably is not the right forum to ask, but as this is a RT related
task, I'd appreciate any feedback from this list.
Do someone have any recommendations to upgrade the mysql server version from
5.0.51 to 5.1.x with a RT DB,
taking in account that the RT 3.4.5 will be upgraded to
Emmanuel Lacour wrote:
On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote:
warn $content if ($opts{debug});
and according to perldoc warnings, the function warn should send the
content to STDERR...
So I've no idea where that information is going
Any ideas?
Try to log the error
Is there any way to not notify the sender when they don't have permission? I
don't mind the root@ notification but spammers just hammer all our queues and
the closed ones don't have a spam filter on it .. so it causes tons of
backscatter (spoofed sender returns spam). All our public queues are
Curtis,
Try removing those permissions from EVERYONE and UNPRIVILEGED to
PRIVILEGED only. Hope this helps.
Kenn
LBNL
On 8/20/2008 10:48 AM, Curtis Bruneau wrote:
Is there any way to not notify the sender when they don't have permission? I
don't mind the root@ notification but
I can't get Apache to start after adding the RT virtual host.
Solaris 10u5
Apache 2.2.9
mod_perl 2.0.4
RT 3.8.1
I get the following error in the Apache error log.
[Wed Aug 20 14:35:17 2008] [error] Can't locate object method mk_classdata
via package Exception::Class::Base at
I cannot seem to get the GraphViz working properly...
I am trying to migrate from 3.6.5 to the 3.8.rc5...
the issues that I have are:
1. I seem to require copying
/opt/rt3/share/html/NoAuth/RichText/FCKeditor/fckstyles.xml up one directory.
if I do not do this, when I try to add a comment or
On Aug 20, 2008, at 2:37 PM, Jess wrote:
I can't get Apache to start after adding the RT virtual host.
Solaris 10u5
Apache 2.2.9
mod_perl 2.0.4
RT 3.8.1
I get the following error in the Apache error log.
[Wed Aug 20 14:35:17 2008] [error] Can't locate object method
mk_classdata via
Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.
Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I'll get returned
On Aug 20, 2008, at 2:38 PM, Roy Sowa wrote:
I cannot seem to get the GraphViz working properly...
I am trying to migrate from 3.6.5 to the 3.8.rc5...
Any reason not to use the official 3.8.1?
the issues that I have are:
1. I seem to require copying /opt/rt3/share/html/NoAuth/RichText/
This guide should be able to take you pretty far (I've used it as a
complete Linux noob)
http://wiki.bestpractical.com/view/DebianStableInstallGuide
It is a little older but you should be able to replace with newer
versions (like if you want to use Apache2, MySQL 5, etc) on the package
On Aug 20, 2008, at 11:58 AM, andrew fay wrote:
Can anyone recommend a good idiots guide for installing 3.8 on
ubuntu with mysql.. I set up 3.6 on ubuntu before but I had
installed it via the Synaptic package manager first.
ps I don't want to upgrade as I am installing on a vmware
On Aug 20, 2008, at 3:18 PM, Helmuth Ramirez wrote:
I have my 3.8.1 instance up and running and was looking into getting
RT to send out Rich Text e-mail messages (correspondence) without
much luck. I came across this in the archives:
From
Thanks Kevin,
Didn't mean to push, just wasn't exactly sure what tickle a bug meant
:)
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover
On Aug 20, 2008, at 3:49 PM, Jess wrote:
Please don't reply to me privately off the list, it means other people
can't see a reply and offer insight
Thanks.
CPAN install claims that Class::Data::Inheritable is up to date. And
the RT make testdeps shows that dependencies are all found.
Sorry about that, I meant to hit reply-all.
I found the problem though (Truss or DTrace should always be step a first
step, duh). I had attempted to install 3.8.0 on this host and fought through
all of the autoconf and other issues with that, and then when 3.8.1 came out
I just installed over the
Hi again,
I'm sorry, I didn't send to mail list, I forgot. But here it's history:
I discovered my problem. In fact, my database upgrade was right, but
it's happening something stranger.
In my main page on RT the url tickets are:
http://site/rt/Ticket/Display.html?id=1
and it should be:
Try modifying this in your RT_SiteConfig.pm
Set($WebBaseURL , http://gonzales;);
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro
Bomente Filho
Sent: Wednesday, August 20, 2008 4:03 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
2008/8/20 Helmuth Ramirez [EMAIL PROTECTED]:
Try modifying this in your RT_SiteConfig.pm
Set($WebBaseURL , http://gonzales;);
It did work. But I did a thing tha worked. I added in my apache configution,
Alias /rt /opt/rt3/share/html
It worked, but I shouldn't solve this, do you understand
2008/8/20 Helmuth Ramirez [EMAIL PROTECTED]:
Try modifying this in your RT_SiteConfig.pm
Set($WebBaseURL , http://gonzales;);
Sorry, now it's correct:
It did NOT work. But I did a thing thaT worked. I added in my apache
configution,
Alias /rt /opt/rt3/share/html
It worked, but I shouldn't
I did a fresh install to a new server for 3.8. Worked fine. Then I
used the pg to mysql conversion tool, dumped the converted db, copied
it over to the new server and followed the upgrade path.
When I try to login, I get the following error in my browser.
Can't call method Disabled on an
Is there anyway to delete a dashboard (a most unintuitive name for an
email)?
--
Cambridge Energy Alliance: Save money the planet
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
On Aug 20, 2008, at 5:30 PM, Jerrad Pierce wrote:
Is there anyway to delete a dashboard
Click the 'basics' link. then click the Delete button.
(a most unintuitive name for an email)?
Ah, Email is only one of the ways you can get at the content. I
browse them on the web to keep tabs on
On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote:
I did a fresh install to a new server for 3.8. Worked fine.
Then I used the pg to mysql conversion tool,
I suspect this stage didn't go as you'd hoped.
dumped the converted db, copied
it over to the new server and followed the upgrade
Have you tried as a superuser? I suspect you may not have granted yourself
the right.
Indeed. I had not noticed that there were several Delete*Dashboard ACLs.
Doh!
--
Cambridge Energy Alliance: Save money the planet
___
1) Several people tried RT on 5.1.23-5.1.25 and reported major
performance degradation because of bug in mysql query planner. mysql
team said that it's fixed in 5.1.28, but I have at least one report
from an user that it's still terribly slow. The user downgraded to
5.0.xx
2) Do one step then
Sebastien,
I had this issue as well - luckily I was running in a Virtual Machine, so I
upped the allocated memory from 1Gig to 2Gig and the problem went away. It
looks like RT is a bit of a memory pig (in the nicest possible way!) How much
memory do you have in your machine?
Cheers,
David
Something is seriously wrong with my RT deployment. I first noticed the
problem with Ubuntu Hardy 8.04's RT 3.6 packages; yesterday I upgraded
to 3.8.1rc5 without noticeable improvement. I also tried upgrading the
hardware to a 2.4GHz Celeron with 2Gb of RAM; this didn't seem to help.
I'm using
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