On Tue, Sep 16, 2008 at 12:25:28PM -0400, [EMAIL PROTECTED] wrote:
At the moment, we have a set of global scrips that apply to all queues. We
want to migrate to using per-queue scrips since many of the queues have
different needs. Is there an easy way to take the existing global scrips and
On Tue, Sep 16, 2008 at 04:46:25PM +0200, Emmanuel Lacour wrote:
I just uploaded a new version (0.03) to CPAN with updated
Module::Install and updated Results.xls with new features of 3.8
Results.tsv.
Should be available soon on mirrors.
Thought, in 3.8, the XLS link appears with action
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved the
database to it's own server. We also removed all closed tickets from the
database. The move and upgrade was done as our old installation got too slow.
Unfortunately the new installation is also very slow despite the
try if it is faster with MS IE, firefox has problems
with the new CSS
regards
sven
On Mi, 2008-09-17 at 13:13 +0300, Sahlberg Mauri wrote:
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved
the database to it’s own server. We also removed all closed tickets
from
Very weird - today it works. Yesterday, the link was taking me to a blank
page.
It is asking me to login - which is strange. I've been seeing several places
where it prompts me to login - and I saw several posts about this. I added
the line:
Set($WebSessionClass , 'Apache::Session::File');
To
Now that I think about it - I did clear my cache and related cookies late
yesterday, I'll bet it was just a cached page or something.
On Wed, Sep 17, 2008 at 8:33 AM, Chris Nelson [EMAIL PROTECTED] wrote:
Very weird - today it works. Yesterday, the link was taking me to a blank
page.
It is
On Tue, 16 Sep 2008 13:54:25 -0400, Robert Keidel [EMAIL PROTECTED]
wrote:
Content:
Your request has been completed
If you have any further questions or concerns, please respond to this
message.
The IT Service Team
Robert,
You need a blank line at the beginning of the
For FastCGI, I changed my configuration to allow multiple processes so
other requests aren't getting queued up when big queries are hitting the
server. Without this setting the site was pretty slow to respond but
once the request got in it was fast. I've also changed the default idle
timeout
Hi All,
I have installed RT 3.8.1 on a new machine and migrated the database from
version 3.4.4. RT works fine except that I can't see the little triangle to
view the RichText toolbar when composing a new ticket.
The MessageBoxRichText configuration variable is set to 1, which I think,
Joop wrote:
Dear all,
A coworker of mine noticed that replies don't contain attachments
anymore since upgrading to rt-3.8.1 and after testing in my test
instance I can't find where it is coming from. I upgraded from rt-3.6.6
to rt-3.8.1 and I'm using Oracle as a backend database. So I'm
Is there a way to create a select one value custom field that gets its
valid values from some SQL query, rather than build the list manually?
Thanks
--
Mathieu Longtin
1-514-803-8977
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
On Wed, Sep 17, 2008 at 01:13:31PM +0300, Sahlberg Mauri wrote:
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved the
database to it's own server. We also removed all closed tickets from the
database. The move and upgrade was done as our old installation got too
On Wed, Sep 17, 2008 at 10:19, Mathieu Longtin [EMAIL PROTECTED] wrote:
Is there a way to create a select one value custom field that gets its
valid values from some SQL query, rather than build the list manually?
You could create a web interface that exposes your values, and uses
the external
On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote:
Is there a way to create a select one value custom field that gets its
valid values from some SQL query, rather than build the list manually?
In RT 3.8, have a look at lib/RT/CustomFieldValues/External.pm (And
Groups.pm for an
Thanks, that looks exactly like what I wanted.
--
Mathieu Longtin
1-514-803-8977
On Wed, Sep 17, 2008 at 10:39 AM, Jesse Vincent [EMAIL PROTECTED]wrote:
On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote:
Is there a way to create a select one value custom field that gets its
On Wed, Sep 17, 2008 at 10:39:25AM -0400, Jesse Vincent wrote:
On Wed, Sep 17, 2008 at 10:19:06AM -0400, Mathieu Longtin wrote:
Is there a way to create a select one value custom field that gets its
valid values from some SQL query, rather than build the list manually?
In RT 3.8,
On Wed, Sep 17, 2008 at 04:59:33PM +0200, Hoogstraten, Ton wrote:
HI,
In RT 3.6.6 if I have an custom field with a combobox the box does not
display properly with IE. Anybody know what is causing this and how to
resolve it? Firefox does not have this problem. Only IE 7 as I tested. I
On Wed, Sep 17, 2008 at 04:59:33PM +0200, Hoogstraten, Ton wrote:
HI,
In RT 3.6.6 if I have an custom field with a combobox the box does not
display properly with IE. Anybody know what is causing this and how to
resolve it? Firefox does not have this problem. Only IE 7 as I tested. I
Here is another vote for that patch!
On Sep 11, 2008, at 4:32 PM, Kenneth Marshall wrote:
Currently, the wiki
has a patch for Oracle and we will be submiting a similar patch for
use with PostgreSQL 8.3 and later.
Paulo F. Andrade
[EMAIL PROTECTED]
On Sep 17, 2008, at 6:13 AM, Sahlberg Mauri wrote:
Hi,
Just upgraded from 3.6 to 3.8.1 (via 3.8) and at the same time moved
the database to it’s own server. We also removed all closed tickets
from the database. The move and upgrade was done as our old
installation got too slow.
On Sep 17, 2008, at 7:01 AM, Sven Sternberger wrote:
try if it is faster with MS IE, firefox has problems
with the new CSS
As far as we can figure it out, the issue you're referring to is
pretty rare. A very few Linux+Firefox+X Server combinations run into
trouble with the rounded
Robert,
Here is a template we use and it works fine. It includes different
ticket data so you will have an example of the kind of things you can
do. Remember the blank line after the Header (Subject line):
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has
In the user configuration, I'm trying to update a user's email address
that has a typo. I correct the email address and click 'Save Changes',
but the email address does not update. I do, however, get presented a
'Results' box that reads:
User sobrien: 0 hours
When I try adding an email
Hello all,
On occasion we receive tickets which are not immediately taken by a staff
member. While unowned, the requestor can send additional correspondence on
the ticket, but there is no indication anywhere that information has been
added. I'd like to e-mail all of the queue watchers (Ccs)
Helmuth's suggestion helped, once I figured out you have to fill in the
disabled filter option in the RT_SiteConfig.pm for the LDAP settings.
I set it to:
'd_filter' = '((objectCategory=person)(objectClass=user)
(userAccountControl:1.2.840.113556.1.4.803:=2))',
(For Microsoft
Hi Ken,
thank you for that example. I was looking for something like that. I was
wandering how I could include some of the fields you have listed in your
example. Again thanks to everyone for the fast help.
Robert Keidel
___
Hello all,
Running 3.6.5 here with MySQL 5.0.38.
We have multiple queues and multiple groups - generally there's a 1:1
relationship between user group and queue. For instance GroupA has the
following permissions set for QueueA :
CommentOnTicket
DeleteTicket
ModifyTicket
OwnTicket
Dan,
Create a scrip that specifies User-Defined for the condition and in
that condition check to see if there is correspondence and if the ticket
owner = Nobody. Return 1 if true and for action, notify CC's and set up
a template.
Kenn
LBNL
On 9/17/2008 1:20 PM, Lamers, Dan wrote:
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