Hi,
Thank you all for the advice.
I asked the same question little differently phrased on postgresql-admin list
and got several good answers from there as well. As result I implemented
following changes:
- Added 5 more processes to fastcgi, now we have 10 instead of 5
(thanks
On 18 Sep 2008, at 20:59, Forrest Blount wrote:
I believe you can just add the See Queue permission to
unprivileged users for the queues you'd like them to see. Please
clarify your request if I'm missing something...
Hi Forrest,
Thanks a lot for your reply! OK, I'll try to be clearer
I expect I must be doing something wrong during the upgrade process (or
must have the wrong version of something on my system).
We have run RT 3.6.5 for almost a year now and it works just fine - now
we have a request to upgrade to the latest and coolest version and I set
up a test box to see if
On Fri, Sep 19, 2008 at 10:56:04AM +0100, Eugenio Mastroviti wrote:
RT::Ticket::ACLEquivalenceObjects Unimplemented in RT::Principal.
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm line 327)
Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ?
D you hae some local
Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ?
D you hae some local customizations ?
I did empty it, sorry, I forgot to mention it. I also ran make
testdeps/make fixdeps for both builds and there were no missing
dependencies
I decided that 3.8.1 must be somewhat buggy
On Fri, Sep 19, 2008 at 11:32:42AM +0100, Eugenio Mastroviti wrote:
Did you empty you're Mason cache (rm -rf /opt/rt3/var/mason_data/*) ?
D you hae some local customizations ?
I did empty it, sorry, I forgot to mention it. I also ran make
testdeps/make fixdeps for both builds and there
If no, then this file is not up-to-date (upgrade process did not
overwrite it), if yes, then maybe you have an older equivalent file as ?
local/lob/RT/Ticket_Overlay.pm ?
That did it (old file in local)! Thank you very much!
Eugenio
--
Eugenio Mastroviti
Senior Linux
I forgot to add in my earlier message that we're using RT 3.6.6 on
Linux (Scientific Linux 5.2).
On 19 Sep 2008, at 10:21, Chris Cooke wrote:
On 18 Sep 2008, at 20:59, Forrest Blount wrote:
I believe you can just add the See Queue permission to
unprivileged users for the queues you'd like
On Sep 16, 2008, at 12:53 PM, Danielle Roberts wrote:
We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM
2.4.0 work, except the Self service article search. We have given
all users the rights to ShowArticle and the article search still
does not work.
Any suggestions
How
On Sep 17, 2008, at 9:59 AM, Daniel Tougas wrote:
Hi All,
I have installed RT 3.8.1 on a new machine and migrated the database
from version 3.4.4. RT works fine except that I can't see the little
triangle to view the RichText toolbar when composing a new ticket.
The MessageBoxRichText
On Sep 18, 2008, at 1:27 PM, Tom Remmers wrote:
Is there any way to configure a custom field to utilize the WYSIWYG
editor? In particular for the Fill in one text area type. RT 3.8.0.
You should be able to add a class of textarea to any
text box to get the wysiwyg editor, although I haven't
I'm not sure if this is the right place to ask... I'm currently using RT
3.8.1 and I was wondering if there is an extension to do very basic
calendering, ideally the display would be built into RT instead of
relying on an external iCal. Some of our service techs want to make a
basic event
On Fri, Sep 19, 2008 at 10:26, Curtis Bruneau [EMAIL PROTECTED] wrote:
basic event schedule and possibly have it link to the ticket. This could
almost be accomplished with reminders (if it had times) but there is no
calendar type view (day/week/month) etc.
You can get that with RTx::Calendar.
On Fri, Sep 19, 2008 at 10:26:49AM -0400, Curtis Bruneau wrote:
I'm not sure if this is the right place to ask... I'm currently using RT
3.8.1 and I was wondering if there is an extension to do very basic
calendering, ideally the display would be built into RT instead of
relying on an
On Wed, 2008-09-10 at 15:58 -0700, Mark Pryor wrote:
snip
There has been alot of discussion about a CSS client bug in
firefox that has slowed the rt3 web interface. I hate to say it, but
log into rt3 using IE6+ and see if its faster!
Oh my god. RT is usable! Thank-you! I did an
On Fri, Sep 19, 2008 at 10:50:54AM -0400, Brian Buchanan wrote:
On Wed, 2008-09-10 at 15:58 -0700, Mark Pryor wrote:
snip
There has been alot of discussion about a CSS client bug in
firefox that has slowed the rt3 web interface. I hate to say it, but
log into rt3 using IE6+
Does RT give you the ability to sort results with an Order By, Then By?
eg. Order by Severity, then by Priority or something like that?
If I then had 4 Sev-1 issues they would all show at the top, but then
be ordered by their individual priority.
When I order by Priority and all priority is
All -
Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?
It appears this might be possible using a custom scrip, but I'm not certain.
If there's some reasonable documentation available on this, pointers are
appreciated.
I have tried granting everyone the right to ShowArticle and unprivileged the
right. It still does not work. Some of our self service users are
privileged users that are auto redirected to SelfService based on not having
the right to OwnTicket would that affect Search Article?
Message: 6
Date:
On Fri, Sep 19, 2008 at 10:51:29AM -0500, RT wrote:
All -
Is it possible to have RT auto-add an AdminCc based on either a Custom Field
value or RT Group membership on Ticket Create?
It appears this might be possible using a custom scrip, but I'm not certain.
Sure it is.
If there's some
I'm having problems with the comment and correspond functions. When
someone tries to email in a response to a ticket, they get a bounce
with the errors below. New tickets can be emailed in successfully,
however. Can anyone suggest what I might need to check? Thanks!
The original
On Fri, Sep 19, 2008 at 04:36:38PM +0100, Adam Smith wrote:
Does RT give you the ability to sort results with an Order By, Then By?
Yes, presuming you're using a recentish RT 3.6 or RT 3.8. You'd see four
sets of dropdowns in the part of the UI where you set sort order.
-j
On Fri, 2008-09-19 at 11:32 -0400, Jesse Vincent wrote:
On Fri, Sep 19, 2008 at 10:50:54AM -0400, Brian Buchanan wrote:
On Wed, 2008-09-10 at 15:58 -0700, Mark Pryor wrote:
snip
There has been alot of discussion about a CSS client bug in
firefox that has slowed the rt3
Hi Folks,
I've been passed a working RT 3.6.6 and asked to add the LDAP
component so that we can authenticate against an Active Directory
server.
So I've installed the RT::Authen::ExternalAuth module from CPAN and
used my google-fu to get the configuration started, however at this
point I'm
I'm having problems properly setting up RTv3.8.1 on RHEL5.1 that's part of a
network with no outside connection. I've tried reading through the wiki as
well as the mailing lists but still am not able to understand what I need to do.
I'm trying to get RT v3.8.1 up and running on a standalone
David Good wrote:
I looked into this some more and after some debugging, I see that the
query string argument ($Query) passed in
to Search/Results.html is URI encoded when it shouldn't be. It looks
like it's encoded properly in the link URL
when I 'View Souce' on the displayed 'Home' page
If external connectivity (even temporarily) isn't an option, you might look
at the output of 'make testdeps' and then manually download and install each
of the required perl modules. Keep in mind this would be a long and painful
process (due to dependencies).
If you can connect the node to the
Tim Wilde wrote:
David Good wrote:
I looked into this some more and after some debugging, I see that the
query string argument ($Query) passed in
to Search/Results.html is URI encoded when it shouldn't be. It looks
like it's encoded properly in the link URL
when I 'View Souce' on the
On Sep 19, 2008, at 4:34 PM, Mchenry, Glenn wrote:
I’m having problems properly setting up RTv3.8.1 on RHEL5.1 that’s
part of a network with no outside connection. I’ve tried reading
through the wiki as well as the mailing lists but still am not able
to understand what I need to do.
Thanks! Any and all help is appreciated!
Glenn
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Friday, September 19, 2008 2:47 PM
To: Mchenry, Glenn; sunnavy sunnavy
Cc: RT Users
Subject: Re: [rt-users] Standalone network installation
On Sep 19, 2008, at 4:34 PM, Mchenry, Glenn wrote:
Yeah, I'm unable to connect it to the outside world. Offline can you please
point me to where I can lookup how to pull individual packages from CPAN?
Also, I have to worry about their individual dependencies as well correct? I
can download whatever from the outside, burn it on a cd, and
David Good wrote:
I found that at least in my case I could fix the problem by modifying my
RT_SiteConfig.pm to make the value of $WebBaseURL start with 'https:'
instead of 'http:'. Apparently when Apache rewrites requests from http:
to https: it triggers the problem. I'll keep your patch
I finally got to installing 3.8.1 tonight and when I got to the webpage it
doesnt load correctly and I get:
load titleboxstates is undefined
Any ideas what I can do? I am running on Debian Etch, Apache 2, Mysql 5, and
all the latest updates.
Thanks :)
I hope it is ok to post links in this mail list. Here is what it looks like:
http://img146.imageshack.us/my.php?image=rtproblemkn3.jpg
On Fri, Sep 19, 2008 at 11:33 PM, Adam Madajewski
[EMAIL PROTECTED]wrote:
I finally got to installing 3.8.1 tonight and when I got to the webpage it
doesnt
I fixed my own error sorry for the trouble. It had to do with my
RT_SiteConfig.pm file
I noticed in the source of the main page I was getting:
script type=text/javascript src=/rt3/NoAuth/js/util.js/script
But the files were located on the server in:
/opt/rt3/share/html/NoAuth/js/util.js
And
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