Re: [rt-users] Trouble upgrading to 3.8.1

2008-10-13 Thread Panu
When I run from //rt/src/rt-3.8.1 OR from //rt/src and just enter make testdeps I get command not found. Could THAT be a problem? Am I running some old software when I run /tools/bin/ make testdeps? You can/(have to) be in main RT directory. What I'm doing: (I could copy this

[rt-users] Recording Replies in Tickets

2008-10-13 Thread Timothy Kolosky
After extensive research, I have been unable to find any good answer to the following issue: Our RT system will not track replies. Once a ticket is created, and we reply to it, if a user sends a reply back, RT simply marks the email as read, and basically ignores it. I tested it with a Yahoo!

Re: [rt-users] Approval workflow problem

2008-10-13 Thread Andro
Hi sunnavy I show you my practice as below(some image files): Step 1. I create an ticket http://www.nabble.com/file/p19951001/1.png Step 2. Result of creating ticket (including the Links) http://www.nabble.com/file/p19951001/3.png Step3. Ticket in the queue(pending approval)

Re: [rt-users] Trouble upgrading to 3.8.1

2008-10-13 Thread Jacob Helwig
On Mon, Oct 13, 2008 at 11:27, Kenneth Crocker [EMAIL PROTECTED] wrote: Panu, I think I've found my problem. I am not able to run comfigure as it is written with the upgrade. I need to change the /opt/rt/ with my own directory prefixes. So, where in configure do I make those changes?

Re: [rt-users] Trouble upgrading to 3.8.1

2008-10-13 Thread Kenneth Crocker
Jacob, I'll give ti a shot. THanks. Kenn On 10/13/2008 11:36 AM, Jacob Helwig wrote: On Mon, Oct 13, 2008 at 11:27, Kenneth Crocker [EMAIL PROTECTED] wrote: Panu, I think I've found my problem. I am not able to run comfigure as it is written with the upgrade. I need to

[rt-users] titles for search results?

2008-10-13 Thread Roedel, Mark
Some of our users will open a bunch of browser tabs from the QuickSearch list of queues, and are wondering whether there's a way to give those tabs more useful titles than Found 6 tickets. Has anybody done anything to either assign a fixed page/tab title to particular search results or parse